Job Description

Security: 24/7 Security Officer (Full-time)

Trail Drive Management Corporation – Dickies Arena of Fort Worth, TX

Dickies Arena is a 14,000 seat, spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. The arena is owned by the City of Fort Worth and managed by the not-for-profit operating entity, Trail Drive Management Corp (TDMC).

Dickies Arena hosted 172 events in our last fiscal year and has been nominated for Arena of the year by both the Academy of Country Music and Pollstar Magazine in 2022 and 2023. The arena now ranks 2nd in gross ticket sales and attendance in Billboard Magazine’s Worldwide Boxscore Midyear chart among venues of similar size. Our team is growing, and we are looking for energetic and motivated individuals to join us on the journey!

Reports to: Security Supervisor

Classification: Full-time

Job Description :

The 24/7 Security Officer is responsible for the incident reporting, and general security operations directly associated with protecting the facility, its patrons, employees, and interest of the organization. This includes the protection of all Dickies Arena infrastructure and assets. Security officer personnel will complete required training, work varying schedules, investigate incidents, complete reports, and patrol the facility. This includes being proficient in operating security systems, including two-way radios, CCTVs, and screening systems.

QUALIFICATIONS:

• High School Diploma or Associate’s Degree in Law Enforcement, Criminology or a related field preferred.
• Candidate should have a background in corporate security, loss prevention, military or law enforcement and operating within a diverse workforce at major public venues.
• A minimum of three (3) years of experience in the military, security, law enforcement or a related field.
• Excellent interpersonal skills
• Be eligible to obtain a Texas Guard Card
• Must show good judgment and common sense.
• Follow directions and directives from supervisors.
• Follow the organization’s policies and guidelines.
• Professional appearance, positive attitude
• Ability to function well during a critical or emergency incident.
• Able to work overnight shifts, weekdays, weekends, and holidays.
• Fluently bilingual English / Spanish strongly preferred.
• Excess walking of up to four (4) hours per day
• Ability to perform CPR and other first aid procedures.
• Ability to lift and move barricades.
• Possess a current Texas Driver’s License

Essential Duties (Include, but are not limited to the following):

• Patrols the facility as directed to prevent or minimize property loss, property damage, personal injury, or situations having a negative impact on the organization.
• Monitors and authorizes entrance through issuance of visitor’s badge or check of credentials of employees, guests, and others to ensure the safety and security of the facility.
• Unlocks and secures doors before and after events as directed.
• Move barricades to secure/open specific areas in and around the arena as needed.
• Operate security vehicles including golf carts for patrol and response to calls/incidents.
• Conducts proper investigation and inquiries into all incidents, accidents, security issues, and situations impacting the facility or Organization’s interest, its employees, partners, and guests to include but not limited to damages, losses, safety matters, or injury. Provides detailed reports to the Security Supervisor and Safety & Security Manager.
• Ensures an understanding and compliance with all guidance, instruction, policies and procedures of the organization and the proper execution of assigned duties.
• Completes on-going, in-service training for all security personnel, maintaining all certifications and required training as specified.
• Ensures all shift related issues, observations and critical information is documented, verified, and accurately reported to the appropriate decision maker in a timely fashion.
• Operates detecting devices to screen individuals or packages and prevent passage of prohibited articles into restricted areas.
• Responsible for monitoring security systems, work communications equipment and reporting any issues with the facility systems during assigned shifts.
• Completes all duties as otherwise assigned.

Supervisory Responsibility

None

Position Type/Expected Hours of Work

This is a full-time, non-exempt position requiring rotating shift work. Days and hours of work may vary.

INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

While performing duties of this job, the employee is frequently required to multi-task under time limits and with moderate to high pressure situations. Position requires constant attention to details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires frequent use of interpersonal skills with internal and external clients. Employee will frequently communicate via radio and in-person with others and exchange accurate information. This position requires employee to frequently work both independently or as part of a team. Position also requires being able to recognize and resolve conflicts, by being able to openly communicate with clients.

Physical demands:

While performing the essential functions of this job, the employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, faxes, and printers. Employee will constantly move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients and supervise the work of employees during events. Employee must constantly communicate via telephone, radio, email and in-person with others and exchange accurate information. Employee may occasionally be required due to business demands and event operations to lift and/or move up to 50 pounds. As business, maintenance, operations, or emergency situations require, employee may sporadically assist in lift/move 100 lbs. or more.

Work environment:

The duties of this position are performed primarily indoors but do require frequent movement in and out of controlled temperature units such as refrigerators and/or freezers. The noise level in the work environment is usually moderate, with the exception of event days, where the sound levels may be higher than moderate. Employee will be occasionally exposed to outdoor weather conditions, year-round. Employee will be exposed to and working in extreme temperatures when utilizing various pieces of equipment.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Disclaimer:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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