Job Description
OVERVIEW: The Senior Advisor, Account Management, is responsible for managing a complex client relationship with Prime Therapeutics, resolving issues, and driving strategic initiatives to enhance client satisfaction and retention while preserving company profitability. This role ensures accurate execution of client deliverables and alignment with Enterprise financial objectives, requiring expertise in rebate invoicing systems, analytical skills, and a methodical approach.
ESSENTIAL FUNCTIONS: This position requires a proactive, detail-oriented professional who can align client outcomes with company objectives while ensuring exceptional service and operational excellence. Managing Complexity Analyze situations accurately, uncover root causes, and resolve issues effectively. Work cross-functionally to gather data, develop solutions, and address challenges. Evaluate risks and benefits of solutions while balancing stakeholder needs and communication styles. Secure and allocate resources efficiently to achieve goals. Customer Focus Build and maintain strong client relationships by delivering tailored, customer-focused solutions Act as the primary client contact, providing strategic consultation and resolving escalated issues. Gain trust through integrity, reliability, and effective communication. Deliverables Management Oversee timely execution of deliverables, ensuring accuracy in reports and client data. Maintain systematic organization of client information, including account hierarchies. Ensure prompt resolution of issues through clear and effective communication. Manage new client implementation process Collaborate with product teams to provide client insights, support product development, and execute product deliverables and operational requirements Collaboration & Leadership Coordinate efforts across internal and external teams to meet client needs Serve as a client expert and escalation point, driving issue resolution. Lead cross-functional initiatives to support client success while safeguarding company margins. Strategic Thinking Analyze client data to identify opportunities for improvement and align strategies with organizational goals. Apply clinical and operational knowledge to enhance client outcomes and advance business objectives. Identify opportunities to increase profitability and enterprise margin and risks to achieving financial goals. IDEAL CANDIDATES WILL HAVE A COMBINATION OF THE FOLLOWING: Bachelor’s degree preferred 8+ years of experience in account management or a related field (PBM industry strongly preferred) Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word) Excel proficiency includes ability to deploy pivot tables, VLOOKUP, data visualization, and formula creation PowerPoint proficiency includes the ability to create professional and visually appealing presentations Strong project management, analytical, and problem-solving skills Strong focus on client satisfaction and retention Excellent verbal and written communication, with a focus on client satisfaction Ability to manage complex issues independently and drive organizational goals with urgency. This is a hybrid position. Candidates that reside within an hour of an office will work 3 days onsite. Candidates that reside more than an hour from an office will be considered for a remote position. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 111,500 - 185,800 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit . About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Job Tags
Holiday work, Full time, Local area, Remote job,