Job Description

Take a Huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 of the finest professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world-class service. WFS provides a full-service capability that includes Aviation cargo, Airline passenger, and Aviation ramp services. Our team of people is highly trained, highly skilled, and confident airport service professionals who are supported by local training and development. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world. About WFS Become a part of our Worldwide Flight Services family and play a pivotal role in the prompt delivery of cargo, luggage, and business-to-customer packages, as well as ensuring on-time flights, all while maintaining the highest standards of safety and security. We consistently perform at the peak for our customers daily and aim to be an outstanding leader in our field, backed by our dedicated teams of cargo, passenger, ramp handling, and technical service professionals across 164 airport locations in 18 countries and on five continents. Are you prepared to embark on your next career journey with us?Job Summary The Supervisor Ramp role encompasses the management, coordination, and oversight of airport activities related to Ramp Services functions. This includes monitoring work performance quality and quantity, directing personnel within the assigned area, managing staffing needs, and participating in the disciplinary process, coaching, counseling, hiring, and termination of employees. The supervisor ensures adherence to company policies, standards, and contractual agreements, as well as budget and staffing requirements. The role may also involve communication with Airport Board officials and customers. The supervisor is proactive in monitoring employee work to guarantee customer satisfaction, safety, security, quality, and positive employee relations. They maintain control over all operational aspects in line with the corporate security program and TSA regulations, conduct required company audits for continuous compliance, and oversee the implementation of site-specific security plans. All WFS staff must be issued and display the appropriate company ID. The supervisor ensures fair and respectful treatment of employees, customers, vendors, and other parties. The job's scope can vary based on the operation's size and main business line. Ramp Service Functions include loading and unloading cargo such as mail, express items, baggage, freight, and company materials on and off aircraft; transporting cargo between terminals and aircraft; transferring cargo on the ramp as needed; and handling freight and company materials, including exports at designated express docks, mail, and baggage.Responsibilities

• Provides efficient and professional customer service, resolving passenger issues as needed.
• Works in coordination with all departments to meet operational requirements, including those of catering, fueling, and maintenance firms.
• Serves as a company representative when designated.
• Maintains regular and punctual attendance at work.
• Possesses the ability to read and understand documents like safety regulations, operational and maintenance guides, and procedural manuals.
• Has the capability to perform basic arithmetic operations, including addition, subtraction, multiplication, and division with whole numbers, fractions, and decimals.
• Can calculate rates, percentages, and interpret bar graphs.
• Is skilled in identifying problems, gathering data, establishing facts, and drawing valid conclusions.
• Has the aptitude to comprehend a wide range of technical instructions in mathematical or diagrammatic form and manage various abstract and concrete variables.Minimum Requirements
• HS Diploma, GED or Equivalent.
• Ability to read, write, speak, and understand the English language.
• Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off.Preferred Skills
• Ability to read, write, fluently speak and understand the English language.
• Cognitive skills to set priorities and use independent judgment.
• Ability to handle stress. Work with minimal supervision.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.Physical Requirements/Working Conditions
• Ability to lift up to 70 lbs.
• Work in a high noise level environment.Perks & Benefits
• Want your pay in advance? Access up to 50% of earned wages before payday and get paid up to two days early through the Branch app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered with company match!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.

Job Tags

Holiday work, Full time, Part time, Local area, Worldwide, Weekend work, Sunday, Saturday,

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