Job Description

Job Summary

Will implement and execute volunteer programs and services to further the engagement of volunteers. Assist with screenings, referrals, and placement of prospective volunteers to effectively support goals and ensure placement of sufficient numbers of volunteers to meet operational needs within the assigned area. May serve as liaison to internal partners and external organizations. Provide support, development, and/or leadership guidance to all volunteers.

This position requires residency in the state of Tennessee for local travel.

Job Responsibilities

• Contribute input and serve as a resource for volunteer engagement best practices. Review volunteer satisfaction data and work with operational teams to develop engagement and retention strategies to improve volunteer satisfaction. Participate in the implementation, execution, and monitoring of the volunteer engagement and retention strategy to include interaction with the volunteer community both personally and through the volunteer infrastructure. 
• Participate in the development of a thorough volunteer needs assessment for assigned areas. Meet with stakeholders and ensure alignment of established goals to volunteer needs.
• Participate in the development and implementation of a comprehensive onboarding program for each volunteer position.
• Support the volunteer training plan. May serve as a Facilitator for all volunteer training coursework. Provide guidance on volunteer programs, tools, and resources. Provide support and direction to volunteer trainers and ensure training is thorough and documented.
• Facilitate formal and informal recognition efforts and events to promote community and honor the volunteer experience and contributions.
• Assist in identifying partnerships and screening and referring prospective volunteers.
• Schedule volunteers and assist with efforts to ensure a strong fill rate. Serve as a liaison to internal and external partners to ensure all volunteer requests are timely and complete.

Qualifications

Education: Bachelor’s degree required or equivalent combination of work experience and education.

Experience: Minimum of 3 years of related experience.

Skills & Abilities: Ability to work on a team. Excellent oral and written communication skills. Strong interpersonal and presentation skills. Good organizational skills, attention to detail, and the ability to handle multiple and continuously evolving priorities effectively. Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook. Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred. Knowledge of volunteer programs and policies is preferred.

Additional Information

Benefits

• Medical and dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO + Holidays
• 401K with a 5% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

How to Apply

No resumes will be accepted by mail, fax or email  All applicants must apply online at:

https://americanredcross.wd1.myworkdayjobs.com/en-US/American_Red_Cross_Careers/details/Volunteer-Engagement-Representative-II_RC73649?q=RC73649

Details

• Date Posted: July 10, 2024
• Type: Full-Time
• Job Function: Administrative
• Service Area: Health (Physical, Mental)
• Start Date: 08/01/2024
• Working Hours: Typical office hours flexed to accommodate needs of the mission.

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