Call Center Representative Job at NorthPoint Search Group, Orlando, FL

bXRZVEhpc3huR25jNitMc1hjRXV2VE9QaHc9PQ==
  • NorthPoint Search Group
  • Orlando, FL

Job Description

Call Center Representative
Location: Orlando, FL (Hybrid)
Salary Range: $42,000 - $48,000 annually, plus benefits

About Us:
We are a dynamic and rapidly growing company in Orlando, FL, dedicated to delivering exceptional customer service experiences. We are seeking a motivated and detail-oriented Customer Service Representative (CSR) to join our team. This hybrid position allows for a balance between working remotely and from our Orlando office, providing flexibility and support to our employees.

Position Summary:
As a Customer Service Representative (CSR), you will be the first point of contact for our valued customers. You will play a crucial role in providing top-notch service by handling inquiries, resolving issues, and ensuring a positive experience. This role requires someone with strong call center experience and familiarity with Salesforce, who is committed to delivering outstanding customer support.

Key Responsibilities:

  • Handle inbound and outbound calls professionally and courteously, providing excellent customer service at all times.
  • Respond to customer inquiries, issues, and complaints promptly and efficiently, ensuring customer satisfaction.
  • Utilize Salesforce to manage customer information, track interactions, and document case resolutions.
  • Collaborate with other departments to resolve complex customer issues and provide a seamless service experience.
  • Proactively identify and escalate potential customer concerns or trends to management.
  • Maintain a thorough knowledge of our products, services, and policies to effectively assist customers.
  • Meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction scores, and case resolution time.
  • Contribute to team efforts by achieving individual and team goals.

Qualifications:

  • Minimum of 2 years of experience in a call center environment, preferably in customer service or support roles.
  • Proficiency in using Salesforce for customer relationship management (CRM) and case management.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities with a customer-centric approach.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • High level of empathy, patience, and a positive attitude when dealing with customers.
  • Ability to work independently and as part of a team in a hybrid work setting.

Benefits:

  • Competitive salary ranging from $42,000 to $48,000 annually.
  • Comprehensive health, dental, and vision insurance.
  • Paid time off (PTO) and holiday pay.
  • 401(k) plan with company matching.
  • Ongoing training and professional development opportunities.
  • Flexible hybrid work environment.

How to Apply:
If you are passionate about providing exceptional customer service and have the required call center experience and Salesforce knowledge, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience.

Job Tags

Holiday work, Full time, Remote job, Flexible hours,

Similar Jobs

Firehouse Subs

Assistant General Manager Job at Firehouse Subs

 ...Firehouse Subs is looking for our next great (AGM) ASSISTANT General Manager! This position is fully accountable for the profitable operation of a Firehouse Subs Restaurant while adhering to all company guidelines and regulations. Hungry for a new job? Firehouse Subs... 

Compass Group

SHIFT SUPERVISOR (FULL TIME) Job at Compass Group

 ...We are hiring immediately for full time SHIFT SUPERVISOR positions. Location : Pikeville Medical Center - 911 South Bypass Road...  ...Schedule : Full time schedule; 8 hour shifts. Days and hours may vary; 1st and 2nd shifts. Rotating weekends are included. More details upon... 

MPB

Pro Video Product Specialist Job at MPB

 ...MPB is the worlds largest online platform for used photography and videography equipment. Our platform transforms the way that people...  ...expanding our team and we are on the lookout for a Pro Video Product Specialist who can join our Product Specialists team in Brooklyn... 

Nashville SC

Part-time Housekeeping (local residents only) Job at Nashville SC

 ...you answered yes to the above question, please provide details. # What is your zip code?# Are you 18 or older?# Do you currently work for any other guest services or security companies? (i.e. BEST, APEX, Fanatics, LEVY, etc.)# How did you hear about this job?... 

Athenic Group

Hematology Oncology - West Georgia Job at Athenic Group

(Physician/MD qualifications required) Hematology and Oncology - Hematology Oncology - Southwest Georgia ?Integrated CancerInstitute Award Winning Healthcare System * Top hospital in US News & World ReportRegional Rankings * 23 Hospitals and 90+ Quick or Urgent Care...