Job Description
CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Change Manager, People and Culture Transformation. Join us and support CSAA IG in achieving our goals!
Your Role the Project and Change Manager, People and Culture Transformation, is responsible for managing processes and initiatives within the People and Community division. The ideal candidate will have a strong background in project and change management. The candidate must be able to think big, move fast, anticipate and resolve problems, priorities, and communicate effectively with senior leaders.
Your work Project Management - Support overall strategy, collectively presenting all projects in comprehensive reviews for prioritization, planning and execution.
- Develop comprehensive project plans, including scope, timelines, prioritisation, and risk management.
- Supervise project deliverables and progress through continuous communication with project members.
- Liaison between People and Community and Subject Matter Experts to complete project deliverables while ensuring the project is delivering against timelines to successful project completion.
- Facilitate regular project status meetings, providing updates to partners and addressing any issues or changes in scope.
- Lead all aspects of project closeout activities, including final inspections, documentation, and partner acceptance.
Change Management - Build and facilitate change management strategy and framework for associated projects and overall people group strategy to ensure adoption and communication of key changes based on impact.
- Conduct impact and partner analysis while using human-centered design techniques to understand people, process, and technology changes and project reaches benefit realization.
- Define, track, and analyzes organizational, individual and change management performance metrics while identifying and mitigating people-related risks.
- Partner with communications to build collateral for all relevant cross-functional collaborators- various people group teams and partners, business partners, leadership, HRBPs, leaders, etc.
- Develop training plan, job aides or other artifacts to help ensure employees impacted by the change have the knowledge and skills vital to embrace, adopt and utilize the changes.
Required Experience, Education And Skills - Bachelor’s degree in human resources, Organization Development, Business Administration or an equivalent combination of education and experience.
- Minimum of five years of project and change management experience. Preferred experience working with human resources or employee engagement type projects.
- PMP/PMI certified.
- Proficient in project management best practices, tools and methodology.
- Experienced in change management best practices, tools and methodology
- Ability to motivate project teams and stakeholders.
- Advanced skills in MS Word, Excel, Power Point, Visio, MS Project or similar PM tool, and Adobe Acrobat.
- Proven ability to work on several projects simultaneously and under tight schedules.
- Excellent communication and stakeholder management capabilities.
- Strong attention to detail and organizational abilities.
- Adaptable to change and flexible in fact-paced environments.
- Ability to analyze data and generate actionable insights.
- Proven decision-making abilities.
- Ability to travel a couple times a year.
What would make us excited about you? - Advanced degree in related area
- Prosci certified, solid understanding of ADKAR
- Actively crafts our company culture (e.g., participating in employee resource groups, volunteering, etc.)
- Lives into cultural norms (e.g., willing to have cameras when it matters helping onboard new team members, building relationships, etc.)
- Travels as needed for role, including divisional / team meetings and other in-person meetings
- Fulfills business needs, which may include investing extra time, helping other teams, etc
CSAA IG Careers At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.
Join us if you…
- BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
- COMMIT to being there for our customers and employees.
- CREATE a sense of purpose that serves the greater good through innovation.
Recognition We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.
If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com.
As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.
We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.
CSAA Insurance Group is an equal opportunity employer.
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Job Tags
Full time, Remote job, Flexible hours,