Job Description

NJEA
New Jersey Education Association

Computer Technician
Information Systems

Based in Trenton, NJ

NEW JERSEY EDUCATION ASSOCIATION
180 West State Street
PO Box1211
Trenton NJ 08607-1211
(609) 599-4561

NJEA is a union of nearly 200,000 members working in the best public schools in the nation and across our community colleges.

Currently announcing a vacancy for a Computer Technician in Information Systems.

JOB SUMMARY:
Under the supervision of the Manager of Information Systems, this position is to support and maintain in-house and remote computer systems, desktops, office automation equipment and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment, while ensuring optimal performance. This person will also troubleshoot problem areas in a timely and accurate fashion, and provide end-user training and assistance where required.

ESSENTIAL FUNCTIONS:
Duties include the following, as well as, others that may be assigned from time to time:

1. Deliver, install, dismantle and/or relocate equipment in headquarters, regional offices, and local associations.
2. Troubleshoot, repair, maintain, install and perform testing activities on various computer equipment, peripherals, data communications and computer network systems in all the above locations.
3. Assemble, install, configure and test computer equipment or units of local area networks requiring use of standard protocols.
4. Interface with outside vendors as needed to coordinate shipping, warranty work, etc.
5. Instruct users in basic operation and maintenance of office technologies and equipment.
6. Participate in the support network of office technologies, equipment and software, via the telephone, email and on-site.
7. Assist other technicians or colleagues in repairing, installing and testing complex pieces of equipment or local area networks; submit equipment repair warranties.
8. Maintain logs of equipment repair.
9. Provide installation and support of office technologies and equipment transported to various temporary sites for training, workshops, conventions, etc.
10. Assist in maintaining inventory for all office technologies and equipment.
11. Order and maintain an inventory of supplies and parts needed for support of computer equipment, peripherals, data communications and computer network systems in all locations.
12. Perform preventive maintenance for computer, data communication and/or peripheral equipment; tests and adjusts to appropriate standards.

KNOWLEDGE, SKILLS AND ABILITIES:

• Proven experience as computer technician or similar role.
• Experience with LAN/WAN networks.
• Thorough knowledge of computer systems and IT components.
• Good knowledge of internet security and data privacy principles.
• Excellent troubleshooting and communication skills.
• Exceptional organizing and time-management skills.
• Ability to understand complex technical information and communicate clear and concise instructions.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:
Work involves moderately heavy work in an office setting. There is frequent need to stand, stoop, walk, sit, lift objects and perform other similar actions during the course of the workday.

QUALIFICATIONS:
High school diploma or equivalent certificate, in addition to technical training in a job related environment. Associate's degree or technical diploma will be an advantage.

Experience supporting ShoreTel, Brocade, Cisco, Apple Hardware and VMware in an enterprise environment, distributed across multiple locations.

Relevant certifications (e.g. MCSA, CompTIA A+) will be an advantage.

SALARY:
Beginning salary for Range 4 – Computer Technician per the negotiated contract. Liberal vacation, retirement, health insurance, life insurance, and other fringe benefits.

APPLY:
The deadline to send letter of interest and résumé via email at jcottone@njea.org is January 28, 2025 . An application will be forwarded for completion based upon review of the submitted résumé. Completed applications are due by February 11, 2025.

NJEA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. All aspects of employment decisions including but not limited to the application process, the decision to hire, promote, discipline or discharge without regards to race, creed, color, national origin, ancestry, age, marital status, civil union status, domestic partnership status, affectional or sexual orientation, genetic information, pregnancy or breastfeeding, sex, gender identity or expression, disability or atypical hereditary cellular or blood trait of any individual, or because of the liability for service in the Armed Forces of the United States or the nationality of any individual.

WHEN APPLYING: Be sure to indicate that you saw this information at .

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