Job Description

We are seeking an experienced CRM Manager to join our thriving team at CrossCountry Mortgage in Denver, CO. As a key player, you will play a crucial role in the continuous enhancement, supervision, and maintenance of our CRM system and database. Collaborate with a team focused on delivering outstanding customer experiences within the mortgage loan process. If you possess strong attention to detail, are proficient in technology, and have prior experience in CRM management, we invite you to embark on this rewarding journey with us. Apply today to make a significant impact on our continued success! Responsibilities:

• Develop and implement strategies to continually optimize CRM journeys, marketing materials, and campaigns, focusing on efficiency and delivering an outstanding experience for borrowers.
• Follow up with loan officers to ensure timely and accurate updates within the CRM.
• Maintain a comprehensive understanding of the current status of each lead, facilitating effective communication and coordination.
• Send out TypeForm survey to Real Estate agents and manage survey feedback.
• Manage client review process via Birdseye.
• Accurately track weekly and monthly reporting metrics in the CRM and look for opportunities for improvement.

Qualifications:

• 3+ years of experience in CRM management.
• Strong knowledge of CRM platforms and tools (e.g. Salesforce, HubSpot, Insellerate).
• Proficiency in data analysis and reporting.
• Excellent communication and interpersonal skills.
• High level of attention to detail and strong organizational skills.
• Highly proficient in technology and working with different platforms.

About Company: CrossCountry Mortgage is more than a mortgage! When we started in 2003, our President and CEO Ronald J. Leonhardt, Jr., had the vision to become a nationwide full-service lender that could provide more to customers — meeting their needs, being there every step of the way, and making homeownership dreams possible and affordable. We’re continuing to expand our nationwide footprint, and we’re not stopping any time soon! Come join a smart company that will help you grow both personally and professionally. With the best leadership team in the industry and competitive pay/benefits, CrossCountry offers the full package.

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