Job Description

• This Desktop Support position provides expert level technical assistance in support and preparation of desktop supported applications and hardware.
• This position requires extensive knowledge and experience with desktop technology including but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner) and wireless devices such as Android phones, iPhones, and/or iPads.
• This position receives escalated level support issues from an internal Service Desk.
• The candidate shall have expert level experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support.
• The Desktop Support person relies on extensive experience and judgement to plan and accomplish goals.
• This candidate is expected to independently perform a variety of desktop related tasks and serve as a desktop expert on a day-to-day resolving end user issues. May lead and direct the work of others.
• A wide degree of creativity, self-direction, and prioritization is expected.

• Remote Desktop Management Tools
• Experience in technical writing and documentation
• Analytical/problem solving skills
• Customer Service
• Excellent oral and written communication skills
• Advanced customer support skills Technical Assistance and user support
• MS Office products
• Active Directory Tools
• General understanding of Microsoft MECM/SCCM (for patch management, software deployment, and inventory management)
• Installation and maintenance of PC's
• Knowledge of VMware Horizon, VMWare workstation, Microsoft VPC or similar product
• Mobile device management (iPad, iPhone, Android)
• Troubleshooting all hardware
• Application Support
• Mac OS X
• MS Windows 10

• Independently perform a variety of desktop support related tasks
• Need 8+ years of Experience
• Experience in desktop concepts, practices and procedures related to desktop support Extensive knowledge with desktop technology

Job Tags

Similar Jobs