Desktop Support System Administrator Job at Software Technology Inc, Raleigh, NC

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  • Software Technology Inc
  • Raleigh, NC

Job Description

Job title: System Administrator- Mid Level (756037)

Location: 3700 Wake Forest Rd., Raleigh, NC 27609 - Only Local to NC Talents are preferred

Duration: 6+ Months from projected

Seeking an excellent desktop support for activities such as troubleshooting, software installs, PC replacements, imaging, equipment inventories, PC maintenance, applying critical updates, documenting tickets, customer onboardings, and off-boardings.

**This is an onsite position.

Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers

Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams

Image or provision new equipment hardware & provide to customer

Use strong organizational skills to track onboarding & shipping activities based on customer requests.

Follow asset management processes to ensure proper customer billing

Document work activities in ServiceNow

Testing Intune processes for Tier 3 team & providing feedback

Test upgrades and software changes

Install software following security & internal processes

Troubleshoot customer issues

Provide instruction while troubleshooting for remote customers

Assist with developing team processes & a knowledge base

Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust

Basic knowledge of Macintosh Apple devices with a willingness to learn

Work with vendors on warranty cases

Collaborate with internal teams on technical issues

Work on special projects as needed

Job Tags

Local area,

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