Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

We are looking for a Dispatch Coordinator II to facilitate and support field logistics for the Charging Field Service Operations team during the commissioning and maintenance of our network. In this role, you will work with internal and external parties to ensure we readily respond to issues.

The ideal candidate is innately adept at organization and preparation; able to see all the pieces on the board and know how to efficiently move them to accomplish a goal. The right person in this role views a logistical challenge as an opportunity to problem-solve rather than a source of frustration. With that said, they must be able to respond to situations as they evolve, often juggling multiple priorities. Excellent communication-skills and attention to detail is a must. The Dispatch Coordinator II, Charging will report directly to our Dispatch Supervisor.

• Support development and iterative refinement of strategy, operational processes, and tools to facilitate field resource management and dispatching.
• Work collaboratively across internal and external stakeholders to ensure Energy Service Operations is able to meet contractual SLA’s and Rivian benchmarks.
• Evaluate dispatch requests created by our NOC team to determine the logistical requirements to complete the scope of work within SLA.
• Coordinate, schedule, and dispatch the most appropriate Service resource (internal Technicians and/or Service partners), consistently looking for ways to optimize operations, reduce cost, or enhance communications
• Collaborate and partner with Rivian Service Depots and/or 3PLs to provision parts, materials, and/or vehicles as necessary.
• Initiate, oversee, and implement resolutions to combat current and future operational issues in the field, Nationwide
• Partner and support Field Service personnel by monitoring the status of all dispatches and ensure adherence to Field Service SOPs.
• Drive excellent performance for Rivian service partners and internal teams.
• Perform above and beyond to ensure all relevant information related to all service calls is captured thoroughly within Rivian’s Service Operations System(s)
• Update key stakeholders on dispatch status.
• Report to senior management challenges and road blocks and present resolutions to action.
• Organize and lead meetings with cross functional stakeholders for all facets of operations (commissioning, campaign work, parts, work order management, software refinement, etc)
• Generate reports for work order status including new, re-dispatch, completed, etc.
• Conduct interviews for Field Service Technicians.
• Coordinate schedule with Rivian customers and provide the best service experience possible. Address any concerns they may have.
• Flexibility to work overtime when needed, including rotating weekend/on-call coverage & availability.
• Perform additional duties as assigned.

• Bachelor’s degree in Business, Supply Chain/Logistics, or relevant area of study, preferred with at least 1 year of relevant experience dispatching for a company focused in Service Operations, Logistics, Warehousing, or Transportation.
• Or a High School Diploma/GED with 2-5 years of relevant experience dispatching for a company focused in Service Operations, Logistics, Warehousing, or Transportation.
• Proven professional experience utilizing various computer systems such as, MS Office Word, PowerPoint, Excel, ETC.
• Skills demonstrating the ability to confirm, reassure, or resolve customer concerns, issues, or apprehensions.
• Project coordination/management experience in construction, charging installation, or similar a plus.
• Experience with Salesforce Service Cloud/FSL a plus.
• Must obtain current valid driver’s license.
• Ability to sit or stand for 8-10 hours per day.
• Ability to lift and carry 5-10lbs.
• Occasionally required to walk, stoop, kneel, or crouch.
• Required communicate using phone and/or e-mail.
• Ability to view, read, and interpret documents such as SOPs, safety rules, operating and maintenance instructions.
• Ability to work Monday through Friday from 8am to 5pm PST, flexibility to work overtime as needed, including a rotating weekend/on-call coverage and availability.
• Ability to travel 5-10%.

Salary Range for California Based Applicants: $56,200 to $70,200 (actual compensation will be determined based on experience, location, and other factors permitted by law).

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at  candidateaccommodations@rivian.com .

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. 

Please note that we are currently not accepting applications from third party application services.