Hiring for Business Analyst! Job at MidWestern IT, Jacksonville, FL

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  • MidWestern IT
  • Jacksonville, FL

Job Description

Hello,


Greetings from Midwestern IT !!



We are hiring for a Business Analyst System !! Please find the Job description.



Role: Mid level/Entry level Business Analyst Position

Location: Hybrid and Onsite (florida)

Employment Type: W2 Contract

Work Authorization: GC, H4 EAD & USC.


Key Responsibilities:

  • Troubleshoot and resolve software, hardware, and network issues for customers.
  • Work closely with customers to identify issues and provide timely and effective solutions.
  • Document and track customer issues using support ticketing systems.
  • Reproduce and escalate technical issues to engineering teams when necessary.
  • Collaborate with cross-functional teams (e.g., product, engineering) to improve the customer experience.
  • Develop and maintain knowledge base articles and customer documentation.
  • Provide training and guidance to customers on software functionality and best practices.
  • Monitor and maintain the health of customer systems by performing regular checks.
  • Continuously improve support processes to ensure faster response times and better customer satisfaction.
Qualifications:

  • Bachelor's degree in Data Science, Statistics, Computer Science, or a related field.
  • Advanced degree in a data-related field.
  • Experience with machine learning techniques or predictive analytics.

Freshers can also apply for this role.
I am waiting for your call /email.

--

Thanks,

Janvi Dhomane| Midwestern IT Inc

D: 608-518-3736

janvi.d@midwesternit.com

333 N Randall Rd, Suite # 152, St. Charles, IL 60174

Job Tags

Contract work,

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