Job Description

Hotel Reservationist Location Carterville, IL : A reservationist is the first point of contact for our customers and employees. As a reservationist you are responsible for answering and directing all incoming calls that come into our call center.

Essential Functions:

• Provide exceptional customer service to all internal and external customers.
• Provide clear communication and directions.
• Transfer guests call to the appropriate area they requested.
• Handle all guest problems and complaints in a timely and efficient manner while maintaining a positive and helpful attitude.
• Be able to learn the Opera system.
• Assist reservation center in taking, modifying, and canceling guest reservations, noting any special requests.
• Coordinate with other departments to fulfill special guest request.
• Knowledgeable in all casino areas, marketing programs, safety and security.
• Notify housekeeping and maintenance of any reported problems with rooms and grounds.
• Answer questions regarding local area facilities and points of interest.
• Read and update the Front Desk Communication Log daily.
• Know and follow the hotel emergency procedures.

Required:

• High school diploma or general education degree (GED).
• Six months related experience and/or training or equivalent combination of education and experience.
• Basic computer and phone skills.

Schedule:

Full-Time; varies based on events and holidays and includes days, nights and weekends

Salary:

Starts at $16.50/hr (Includes Premium Pay)

Job Tags

Holiday work, Full time, Local area, Night shift,

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