Job Description

The HR Generalist Coordinator II provides support to Human Resources and operational managers with incoming phone calls and emails to complete day to day field HR activities and ensure successful roll out of HR initiative to the business.  Support Human Resources management in daily reporting, administration, and other HR functions.

Job Responsibilities

• Provides customer service to Aramark candidates, employees, managers, etc.
• Answers Human Resources and Talent Acquisition related inquiries via phone, email, and case management system
• Identifies and resolves customer issues by researching, troubleshooting, and/or escalating the issue as necessary; identifies and corrects potential future issues before they arise
• Maintain and update employee and organizational data via HRIS
• Intakes and triages inquiries related to Payroll, Employment Relations, Benefits, etc. as necessary
• Assists candidates and hiring managers with troubleshooting the hiring process, background check, and onboarding processes
• Provides guidance to employees with navigating internal resources including self-service functionality in the HR system
• All other duties as necessary

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• 1 year+ in Human Resources, Customer Service, or Contact Center preferred
• Bachelor’s degree a plus
• Experience with HR systems, case management systems, etc. preferred
• Strong customer service, verbal, and written communication skills
• Strong attention to detail
• Works well in fast paced, continuously improving environment

Education

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