Job Description

Full job description

Duties

Performs a mixture of routine, multiple and varying assignments under limited direction of the Manager, Aerospace Medical Certification Division (AMCD). Is an individual contributor and team member of the AMCD within the Civil Aerospace Medical Institute (CAMI).

Applies experience and detailed technical knowledge of information systems to identify and analyze issues and recommend solutions to AAM management, FAA AIT team, and software developers. Recommends updates to systems to improve the user experience and the product functionality to AMCD, other Office of Aerospace Medicine (AAM) employees, and external stakeholders. Provides information necessary to refine requirements to ensure the product meets the business requirement. Applies knowledge of software application and business process to test system enhancements and bug fixes prior to release. Serves as a point of contact for system questions/issues for AAM and provides functional guidance to AAM’s Regional Medical Divisions, CAMI’s other divisions, FAA IT software (AIT) team, and the AMCS Support Unit.

Applies experience and subject matter expert technical knowledge of IT principles, concepts, and methods as well as an understanding of new technologies and methodologies to perform critical tasks involving data/system management, to include planning, developing, implementing, and administering the Document Imaging and Workflow System, providing data analysis, data retrieval, and coordinating data sharing. In addition to specialized systems support and database management, develops new concepts, systems, or innovative approaches in support of the FAA's Airman Medical Certification program.

Provide briefings and/or reports to senior management concerning program/project requirements and status. Represents AAM-330 as a subject matter expert in cross-organizational IT business initiatives that interface with AAM business processes. Confers daily with AAM managers and senior-level executives to provide recommendations and guidance on interpreting AVS performance metrics, certification procedures, manpower application and new information technologies. As the IT Analyst of the Document Imaging and Workflow System (DIWS), ensures the system operates at full capability to ensure timely and appropriate risk-based medical certification at AMCD and throughout the FAA medical enterprise.

Established policies/procedures provide guidance for most assignments but allow some discretion to select the most appropriate approach or to recommend new approaches. Assignments often require a review of policies and precedents, under the limited guidance of the AMCD Division Manager. Refers difficult problems and work issues to a manager or other experienced technical specialist when guidelines are not available. Provides recommendations to improve work processes.

Performs other duties as assigned in support of AAM-300 and AAM organizational mission as required.

Work is reviewed periodically during assignments and at completion to ensure timeliness and technical compliance with the requirements of the project or other work activity. The work activities of this position support the activities of the organizational unit and may affect project/program objectives for the major subdivision and the LOB/SO.

Requirements

Conditions of Employment

• US Citizenship is required.
• Selective Service Registration is required for males born after 12/31/1959.
• A one-year probationary period may be required.
• Successful completion of a security investigation may be required.
• Please review Required Documents & Additional Information.

Qualifications

To qualify for this position at the FV-H (FG/GS 10-12) level , you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-G (FG/GS 5-9) level. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position.

Specialized Experience includes: Experience as a business systems administrator, lead or alternate; communicating and assisting network users with technical issues and troubleshooting any network and/or program issues; analyzing, identifying, fixing, and recording network and server problems; keeping a record of troubleshooting procedures and final resolution.

Applicants should include examples of Specialized Experience in their work history

AND

Individuals must have IT-related experience demonstrating each of the four competencies listed below. The experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

OR,

Education substitution:

Successful completion of a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree.

Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

OR,

Combination Education and Experience : May be qualifying for this position.

Qualifications must be met by the closing date of the announcement.

Education

KSA Information:

As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA.


In lieu of providing a KSA narrative response in the text box listed below each KSA, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.

Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Knowledge, Skills and Abilities (KSA) and Other Factors listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration.

Preview Job Questionnaire

Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.

Additional information

We may use this vacancy to fill other similar vacant positions.
Position may be subject to a background investigation.
A one-year probationary period may be required.


The U.S. Department of Transportation strives to ensure that equity, transparency, accountability, collaboration, and communication permeate all that we do for the betterment of the Department, the traveling public, and our nation. As such, DOT values a highly diverse workforce of persons who promote a culture of belonging by respecting the personal dignity and worth of each individual and fostering a positive environment where all feel safe and welcome. If these commitments coincide with your personal ideals and professional aspirations, please consider joining the DOT family.



Leave Enhancement: FAA organizations may offer enhanced annual leave accrual to newly appointed or reappointed employees. In order to receive consideration for such a benefit, applicants' prior non-Federal service or active duty uniformed service must directly relate to the duties of the position to which appointed. Granting enhanced annual leave is at the sole discretion of the hiring organization, and granting such benefit is not an entitlement nor guaranteed to any newly hired employee.

NOTES:

1. Applicants must apply on-line to receive consideration for this vacancy announcement.

2. Some, none or all applicants may be interviewed.

3. Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or may result in you not being considered for the job.

4. Position is covered by the FAA Core Compensation plan. Additional information about core compensation is available on the following website: Pay & Benefits | Federal Aviation Administration (faa.gov).

5. Additional information regarding living in Oklahoma can be found at

6. To confirm receipt of emailed documents, please email Ryan.Cappadony@faa.gov.

Links to Important Information: Locality Pay, COLA

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Review our benefits

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Review our benefits

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  Supplemental documentation, e.g., DD214, Veteran's documents, transcripts, etc., will be accepted in combination with your on-line application. These documents must be uploaded into USAJOBS or emailed to 9-AMC-AHF-S210@faa.gov on or before the closing date of this announcement. All submitted documents should reference the announcement number.

  If you want consideration for one or more of the Special Hiring Authorities, documentation that must be submitted at time of application can be found at Direct Hiring Authorities | Federal Aviation Administration (faa.gov).

  
  All Veterans: If you are claiming veterans' preference, you must submit either a DD Form 214 Certificate of Release or Discharge from Active Duty (Member 4 Copy or equivalent), or a document from the armed forces certifying that within 120 days you are expected to be discharged or released from active duty service under honorable conditions. If you are claiming 10 point preference, you must also submit a completed SF-15, Application for 10-Point Veteran's Preference, and supporting documents outlined on the SF-15. Documents must be uploaded or faxed to the Servicing Human Resource Management Office listed in this announcement and all documents must be received by the closing date of the announcement. If you fail to submit documentation, you will be assessed as a non-veteran.
  
  
  If you are claiming 10 point preference but fail to submit the supporting documents outlined on the SF-15, you will be tentatively assessed as a 5 point preference eligible provided your DD Form 214 reflects that you have the service required to qualify for preference. Documents must be uploaded or faxed to the Servicing Human Resource Management Office listed in this announcement and all documents must be received by the closing date of the announcement. If you fail to submit documentation, you will be assessed as a non-veteran.
  
  
  
  Veterans currently on active duty claiming veterans' preference: You will be granted tentative preference if you submit a document from the armed forces certifying that within 120 days you are expected to be discharged or released from active duty service under honorable conditions and your application shows that you have the required service. Prior to being appointed, you must provide to the Servicing Human Resource Management Office a DD Form 214 documenting discharge/release and showing that the service was honorable or general. If you are on terminal leave, you must provide documentation certifying authorized terminal leave.
  
  
  If you want consideration for one or more of the Special Hiring Authorities, documentation that must be submitted at time of application can be found at Direct Hiring Authorities | Federal Aviation Administration (faa.gov).
  
  

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• How to Apply

  You must apply online to receive consideration. Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register.
  
  
  
  IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC REGARDING YOUR EXPERIENCE OR EDUCATION.
  
  
  
  We strongly encourage applicants to utilize the USAJOBS resume builder in the creation of resumes.
  
  
  
  Please ensure EACH work history includes ALL of the following information:

  
  
  • Job Title (include series and grade if Federal Job)
  • Duties (be specific in describing your duties)
  • Employer's name and address
  • Supervisor name and phone number
  • Start and end dates including month and year (e.g. June 2007 to April 2008)
  • Full-time or part-time status (include hours worked per week)
  • Salary (optional)
  
  Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible.
  
  
  You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded information again when applying for future vacancies. Please see this guide, Document Upload Guide, for more information on uploading and re-using the documents in your applications.

  Agency contact information

  Ryan Cappadony

  Phone

  1 (405) 954-4156

  Email

  Ryan.Cappadony@faa.gov

  Address

  Federal Aviation Administration
  AAC Regional HR Services Branch
  6500 S. Macarthur Blvd, HQ Room 155
  AHF-S210
  Oklahoma City, OK 73169
  US

  Next steps

  Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview.
  
  
  For instructions on how to check the status of your application, please go to: USAJOBS Help Guide.
  
  
  
  Important - If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated.
  
  
  All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

Supplemental documentation, e.g., DD214, Veteran's documents, transcripts, etc., will be accepted in combination with your on-line application. These documents must be uploaded into USAJOBS or emailed to 9-AMC-AHF-S210@faa.gov on or before the closing date of this announcement. All submitted documents should reference the announcement number.

If you want consideration for one or more of the Special Hiring Authorities, documentation that must be submitted at time of application can be found at Direct Hiring Authorities | Federal Aviation Administration (faa.gov).

All Veterans: If you are claiming veterans' preference, you must submit either a DD Form 214 Certificate of Release or Discharge from Active Duty (Member 4 Copy or equivalent), or a document from the armed forces certifying that within 120 days you are expected to be discharged or released from active duty service under honorable conditions. If you are claiming 10 point preference, you must also submit a completed SF-15, Application for 10-Point Veteran's Preference, and supporting documents outlined on the SF-15. Documents must be uploaded or faxed to the Servicing Human Resource Management Office listed in this announcement and all documents must be received by the closing date of the announcement. If you fail to submit documentation, you will be assessed as a non-veteran.


If you are claiming 10 point preference but fail to submit the supporting documents outlined on the SF-15, you will be tentatively assessed as a 5 point preference eligible provided your DD Form 214 reflects that you have the service required to qualify for preference. Documents must be uploaded or faxed to the Servicing Human Resource Management Office listed in this announcement and all documents must be received by the closing date of the announcement. If you fail to submit documentation, you will be assessed as a non-veteran.



Veterans currently on active duty claiming veterans' preference: You will be granted tentative preference if you submit a document from the armed forces certifying that within 120 days you are expected to be discharged or released from active duty service under honorable conditions and your application shows that you have the required service. Prior to being appointed, you must provide to the Servicing Human Resource Management Office a DD Form 214 documenting discharge/release and showing that the service was honorable or general. If you are on terminal leave, you must provide documentation certifying authorized terminal leave.


If you want consideration for one or more of the Special Hiring Authorities, documentation that must be submitted at time of application can be found at Direct Hiring Authorities | Federal Aviation Administration (faa.gov).

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Help

This job is open to

• The public

  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Veterans

Individuals with disabilities

Military spouses

Special authorities

Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.

Peace Corps & AmeriCorps Vista

Clarification from the agency

Also open to those eligible for 30% or More Disabled and/or PWD/PWTD.

Job Tags

Permanent employment, Full time, Temporary work, Part time, Work experience placement, Local area,

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