IT Tier One Support Desk Technician Job at Results Technology, INC, Overland Park, KS

bjlVWEhDTTRtVzdZNys3bVdjWWx1akdCaGc9PQ==
  • Results Technology, INC
  • Overland Park, KS

Job Description

Job Overview:  We are seeking a highly motivated and customer-focused IT Tier One Support Desk Technician to join our team. In this entry-level role, you will be responsible for providing first-line technical support to end-users within our client base. The ideal candidate will have excellent problem-solving skills, a strong customer service orientation, and a passion for technology. As a Tier One Support Desk Technician, you will serve as the first point of contact for technical issues, assisting with a wide range of IT support tasks.

Key Responsibilities:

  • Customer Support:  Respond promptly to user requests via phone and emails offering basic technical assistance and troubleshooting for hardware, software, and networking issues.
  • Technical Assistance:  Diagnose and resolve common technical issues, including login problems, system errors, software installations, and printer issues. Escalate complex issues to higher tiers of support when necessary.
  • Documentation:  Maintain clear and accurate records of support requests, resolutions, and any follow-up actions in the help desk ticketing system.
  • Hardware Setup:  Walk customer through the setup, configuration, and installation of hardware devices, such as computers, monitors, printers, and mobile devices. When necessary, visit the site to complete more complicated setups.
  • Continuous Learning:  Stay updated on the latest technological trends and best practices to improve troubleshooting processes and deliver exceptional user support.
  • On Call Support:  Provide after-hours on-call support as part of a rotating team of technicians, to manage emergency incidents that may occur after standard working hours.
  • Other Duties:  Other tasks or assignments, within the scope of technical support, as needed.

Qualifications:

  • Education:  An associate degree or certificate in IT (such as CompTIA A+ or equivalent) required.
  • Experience:  1 year of working experience in an IT Support role if there is no formal education. Fresh graduates are encouraged to apply.
  • Technical Skills:  Basic knowledge of computer systems, software applications (Microsoft Office, Windows OS, etc.), and network fundamentals.
  • Problem-Solving:  Strong analytical and troubleshooting skills with the ability to diagnose and resolve technical issues effectively.
  • Communication:  Excellent written and verbal communication skills with a focus on building rapport, listening, and questioning skills.
  • Customer Service:  A positive attitude and willingness to help others, with a strong emphasis on customer satisfaction.
  • Team Player:  Ability to collaborate with team members and other departments to resolve issues and improve service delivery.
  • Desire to Learn:  Must have an inquisitive mind and naturally have a desire to learn.

Requirements:

  • Must be reliable
  • Proficient in English
  • Ability to lift and carry basic computer equipment up to 50lbs
  • Have a valid driver’s license and reliable transportation
  • Ability to travel onsite to client locations 2-3 times a month (occasional overnights)
  • Ability to pass a background check and drug screen

 

Working Conditions:

  • Full-time position
    • 8-hour shift
    • Monday through Friday
    • On Call required – Currently once every 5 weeks
  • Ability to work from home
  • Occasional evening or weekend work depending on support coverage needs.

Benefits:

  • Opportunities for professional development and certification
  • A dynamic, supportive, and innovative work environment
  • Competitive salary and generous benefits package
    • Health insurance (Employee premium 100% company paid)
    • Dental Insurance
    • Vision Insurance
    • Flexible spending/Health savings account
    • Company paid life insurance
    • 401(k) with company match
    • Paid time off
    • Parental Leave

Job Tags

Full time, Temporary work, Work experience placement, Work from home, Flexible hours, Shift work, Night shift, Afternoon shift, Monday to Friday,

Similar Jobs

RSM US LLP

State and local tax associate Job at RSM US LLP

 ...like RSM. Responsibilities: Integrating state and local tax services with existing clients Completing tax planning and...  ...email at ****@*****.*** . RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i... 

iSoftTek Solutions Inc

Refrigeration Technician Job at iSoftTek Solutions Inc

iSoftTek Solutions Inc. is seeking a skilled Refrigeration Technician to join our team. As a Refrigeration Technician, you will be responsible...  ...installation, maintenance, repair, and troubleshooting of industrial ammonia refrigeration systems. You will work closely with our... 

Americold Warehousing

Ammonia Refrigeration Tech Job at Americold Warehousing

 ...general supervision, works independently performing routine refrigeration maintenance and repair throughout the warehouse. What You...  ...general education degree (GED) required. 5 years combined Industrial Refrigeration and/or Industrial Maintenance experience with a... 

Montefiore Medical Center

PRACTICE MANAGER Job at Montefiore Medical Center

 ...The Practice Manager reports to the Unified Administrator and is responsible for managing operational, financial and administrative oversight. The Practice Manager will establish and implement best practices to ensure location is run efficiently and business objectives... 

Bedder Spreaders

Class A Blower Truck Operator Job Job at Bedder Spreaders

Class A Blower Truck Operator JobRequirements: Must possess a valid CDL class AHigh...  ...for delivering 2-3 truckloads per dayWork region includes the Denver metro area...  ...Job: Natalie LambertonBedder Spreaders Phone Number: (***) ***-**** Tell em' Gary's Job...