IT Tier One Support Desk Technician Job at Results Technology, INC, Overland Park, KS

bjlVWEhDTTRtVzdZNys3bVdjWWx1akdCaGc9PQ==
  • Results Technology, INC
  • Overland Park, KS

Job Description

Job Overview:  We are seeking a highly motivated and customer-focused IT Tier One Support Desk Technician to join our team. In this entry-level role, you will be responsible for providing first-line technical support to end-users within our client base. The ideal candidate will have excellent problem-solving skills, a strong customer service orientation, and a passion for technology. As a Tier One Support Desk Technician, you will serve as the first point of contact for technical issues, assisting with a wide range of IT support tasks.

Key Responsibilities:

  • Customer Support:  Respond promptly to user requests via phone and emails offering basic technical assistance and troubleshooting for hardware, software, and networking issues.
  • Technical Assistance:  Diagnose and resolve common technical issues, including login problems, system errors, software installations, and printer issues. Escalate complex issues to higher tiers of support when necessary.
  • Documentation:  Maintain clear and accurate records of support requests, resolutions, and any follow-up actions in the help desk ticketing system.
  • Hardware Setup:  Walk customer through the setup, configuration, and installation of hardware devices, such as computers, monitors, printers, and mobile devices. When necessary, visit the site to complete more complicated setups.
  • Continuous Learning:  Stay updated on the latest technological trends and best practices to improve troubleshooting processes and deliver exceptional user support.
  • On Call Support:  Provide after-hours on-call support as part of a rotating team of technicians, to manage emergency incidents that may occur after standard working hours.
  • Other Duties:  Other tasks or assignments, within the scope of technical support, as needed.

Qualifications:

  • Education:  An associate degree or certificate in IT (such as CompTIA A+ or equivalent) required.
  • Experience:  1 year of working experience in an IT Support role if there is no formal education. Fresh graduates are encouraged to apply.
  • Technical Skills:  Basic knowledge of computer systems, software applications (Microsoft Office, Windows OS, etc.), and network fundamentals.
  • Problem-Solving:  Strong analytical and troubleshooting skills with the ability to diagnose and resolve technical issues effectively.
  • Communication:  Excellent written and verbal communication skills with a focus on building rapport, listening, and questioning skills.
  • Customer Service:  A positive attitude and willingness to help others, with a strong emphasis on customer satisfaction.
  • Team Player:  Ability to collaborate with team members and other departments to resolve issues and improve service delivery.
  • Desire to Learn:  Must have an inquisitive mind and naturally have a desire to learn.

Requirements:

  • Must be reliable
  • Proficient in English
  • Ability to lift and carry basic computer equipment up to 50lbs
  • Have a valid driver’s license and reliable transportation
  • Ability to travel onsite to client locations 2-3 times a month (occasional overnights)
  • Ability to pass a background check and drug screen

 

Working Conditions:

  • Full-time position
    • 8-hour shift
    • Monday through Friday
    • On Call required – Currently once every 5 weeks
  • Ability to work from home
  • Occasional evening or weekend work depending on support coverage needs.

Benefits:

  • Opportunities for professional development and certification
  • A dynamic, supportive, and innovative work environment
  • Competitive salary and generous benefits package
    • Health insurance (Employee premium 100% company paid)
    • Dental Insurance
    • Vision Insurance
    • Flexible spending/Health savings account
    • Company paid life insurance
    • 401(k) with company match
    • Paid time off
    • Parental Leave

Job Tags

Full time, Temporary work, Work experience placement, Work from home, Flexible hours, Shift work, Night shift, Afternoon shift, Monday to Friday,

Similar Jobs

University of Illinois - Chicago

College Recruiter - UIC Extended Campus | University of Illinois - Chicago Job at University of Illinois - Chicago

 ...College Recruiter - UIC Extended Campus College Recruiter - UIC Extended Campus Hiring Department : UIC Extended Campus Location : Chicago, IL USA Requisition ID : 1028536 Posting Close Date : January 10, 2025 About the University of Illinois Chicago... 

Waterfront Restoration LLC

Holiday Light Technician/ Installer Job at Waterfront Restoration LLC

 ...Now hiring Holiday Lighting Installers and Crew Managers for the 2024 Holiday Season! Jingle Bulbs Christmas Lighting is looking for a Holiday Lighting Technician to join our team! This is a unique opportunity to work for a growing company in an industry that is experiencing... 

Neighbors Emergency Center Inc

WFH Office Assistant/Typist Clerk - HYBRID Job at Neighbors Emergency Center Inc

We're looking for a cheerful Office Assistant to join our team! You'll be the heart of our office, ensuring everything runs smoothly and everyone feels welcome. If you love organizing, helping others, and creating a positive atmosphere, we'd love to meet you! Join us and... 

Chasta Medical Staffing

Certified Surgical Tech Job at Chasta Medical Staffing

The Surgical Technologist performs a variety of technical duties to assist in preparing and caring for pre-operative patients. The...  ...Certification as a Surgical Technologist required. Hospital Surgical Tech experience preferred. Detail-oriented with ability to sustain... 

Target Brands, Inc.

Specialty Sales Team Leader Job at Target Brands, Inc.

 ...experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and...  ...skills for a career. The role of a Specialty Sales Team Leader can provide you with the skills and experience of:...