Join the WINNING TEAM at IGT Global! IGT is seeking a Lottery Field Services Technician in Lacey, WA. The Lottery Field Services Technician is responsible for servicing IGT equipment at retailer (customer) locations and will be part of our award-winning lottery services organization
The Field Service Technician is responsible for maintaining and servicing IGT equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devic
Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.
Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle.
Maintain equipment to promote continuous operation of IGT equipment.
Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items.
Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.
IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):
Education Required
High School Diploma or equivalent required.
Technical or I.T. I.T.-related training or education is a plus.
Experience Required
Skills Required
• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
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