Description:
Basic Function
Responsible for monitoring the safe, reliable delivery of transportation to METROLift customers 24/7. Coordinate the activities between dispatchers and drivers the day before and day of service. Monitors vehicle routes and service to ensure quality on-time service is being provided to customers. Directs the work of contractor staff and street supervisors to provide excellent customer service. May also direct and oversee METRO’s Community Connector Service. Monitors call center queues to include Dispatch, Scheduling, Customer Service and Community Connector service to ensure timely call processing. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures.
High school or GED required. College courses preferred.
Minimum two (2) years’ experience in dispatch/lead role. Minimum three (3) years professional customer service experience required. Paratransit and/or all center experience preferred.
Knowledge of the Houston street system, excellent communication, customer service and decision-making skills. Knowledge of computers and related software; Microsoft Office, Excel.
The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment.
Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements.
We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.
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