Job Description

Ezugi, an Evolution company, is expanding its team! Through the Ezugi brand we offer a complementary core Live Casino service built around Ezugi’s historic regional expertise in the following geographic markets: Latin America, South Africa, selected US and European markets. While our games come alive with real-time talent and interactions, players from around the world join virtually. Every day, thousands wager real money across a variety of platforms, diving into one of our 50+ interactive games.

Since becoming part of Evolution Group in 2018, Ezugi has expanded into new geographical markets and continues to build on its reputation as a bold, agile and dependable provider. "We've transformed the gaming landscape by designing and hosting the most-streamed, interactive casino tables and slots globally."

A world leading online gaming technology provider is seeking an experienced Operations Manager to join our dynamic operations team to drive performance success and continue to exceed client expectations.

Job Description

Position Overview:
As the Operations Manager, you will be at the forefront of our mission to enhance operational efficiency, elevate client satisfaction, and foster a motivated and high-performing team of over 900 employees. Your role will be pivotal in ensuring that our business goals are met while cultivating a positive work environment that supports both individual and collective success.
Key Responsibilities:

• Leadership & Team Management: Lead and mentor a diverse team of 900+ employees, including 20+ direct reports. Develop and implement strategies to enhance team performance, engagement, and professional growth.
• Performance Optimization: Drive operational excellence by setting clear performance targets, monitoring progress, and analyzing key metrics to ensure business objectives are achieved.
• Client Satisfaction: Focus on improving guest experiences through the implementation of best practices, addressing client feedback, and ensuring service excellence..
• Strategic Planning: Collaborate with senior management to develop and execute strategic plans that align with company goals. Adapt strategies as needed to respond to evolving market conditions and business needs.
• Analytical Insights: Utilize data-driven insights to make informed decisions, identify areas for improvement, and implement effective solutions that enhance operational efficiency.
• Employee Engagement: Foster a positive and inclusive work culture that emphasizes employee satisfaction, motivation, and retention. Address and resolve any workplace issues promptly and effectively.
• Innovation & Best Practices: Stay abreast of industry trends and best practices, integrating innovative approaches to continually elevate our service offerings and operational practices.

Qualifications

Qualification Requirements and Competencies

• Experience: Minimum of 10 years in a leadership role within the hospitality and/or gaming industry, managing teams of 20+ direct reports.
• Skills: Strong analytical and problem-solving skills with a proven track record of driving performance and achieving business goals.
• Leadership: Demonstrated ability to lead and inspire large teams, with a focus on employee engagement and development.
• Adaptability: Ability to thrive in a fast-paced environment, adapting strategies and approaches to meet changing business needs.
• Client-Centric: Deep commitment to enhancing client product satisfaction and delivering exceptional service.
• Communication: Excellent interpersonal and communication skills, with the ability to effectively interact with all levels of the organization and external stakeholders

Additional Information

Why Join Us:

• Dynamic Environment: Work in a fast-paced and vibrant industry where your impact is significant and your contributions are valued.
• Career Growth: Opportunities for professional development and career advancement within a leading hospitality company.
• Competitive Compensation: Attractive salary package and benefits that recognize your skills and experience.

If you are a results-driven leader with a passion for excellence and a commitment to creating outstanding service experiences, we invite you to apply for this exciting opportunity.

All your information will be kept confidential according to EEO guidelines.

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