Job Description

Sales and marketing skills – Educates clients on preventive care, pet health needs and hospital services, and enthusiastically promotes the benefits of Optimum Wellness Plans. ATTITUDES (WILL DO)  Initiative – Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done; seeks out the most valuable work to do during times when the hospital faces low client demand.  Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.  Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly shares relevant information with others.  Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned.  Independence – Able and willing to perform tasks and duties without supervision.  Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONS  Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)  Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position often requires working weekends and evenings.  The noise level in the work environment is moderately high.  Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.  Requires ambulatory skills sufficient to perform duties while at hospital.  Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.  Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to reach and grasp, and visual acuity to use a keyboard, operate equipment and read information.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.  Some travel required, to assist other area hospitals as well as for vendor visits and associate education. EXPERIENCE, EDUCATION AND/OR TRAINING  Bachelor’s degree in business or related discipline preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.  Three years related experience required (health care, veterinary profession, service industry, etc.), including direct supervisory experience (includes hiring, associate development, etc.)  Banfield hospital experience and/or previous experience as a Practice Manager in veterinary medicine preferred.  Veterinary technician certification, licensure, and experience preferred.  Certified Veterinary Practice Manager (CVPM) or Veterinary Management Institute (CVPA) certification preferred.

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