Job Description

Pay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Description

Manages, investigates and resolves large loss Property claims under minimal supervision. Provides policyholders with exceptional customer service on high profile/high exposure claims. Claims are frequently non-livable dwelling assignments. May assist Claims Representatives with in-person inspection/policyholder contact where necessary.

Must be located in the Bay Area.

Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory

Responsibilities:

• Investigates, determines coverage of loss and adjusts all elements of Property Loss claims of high severity.
• Ability to manage a pending of severe complexity claims assigned under minimal supervision.
• Conducts inspections of loss sites, writes appraisals for dwelling repairs and issues payment to policyholders where possible.
• May work with a Liberty network contractor in the appraisal process.
• Ability to independently scope large losses.
• Works with Liberty network contractor in the appraisal process of claims and participates in re-inspection of Liberty referred contractors.
• May administer, certify and re-inspect Liberty referred contractor and Independents.
• Explains coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements.
• Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
• Identifies suspicious losses.
• Recommends referral to SIU where appropriate and may assist the SIU in their investigation and settling of the claim.
• May be called upon for catastrophe duty, may assist in management of catastrophe operation, Quality Control of Independents used and may trouble shoot problem and high profile cases.
• For Catastrophe (CAT) roles, investigative fieldwork includes a high amount of travel to claim location.
• Assists in the training of property personnel and serves as a technical resource. May assist in the absence of the Claims Team Manager.

Qualifications

• Requires an advanced knowledge of claims handling procedures, and a full working knowledge of claims operations and procedures.
• Knowledge of coverages provided within various homeowner policies.
• Demonstrated ability to handle claims of the highest complexity and exposure. Prior contracting experience preferred.
• Effective negotiation skills.
• Ability to effectively and independently manage workload while exhibiting good judgment.
• Proven ability to provide exceptional customer service.
• Strong written/oral communication and interpersonal skills.
• Computer skills with the ability to work with multi-faceted systems, and analytical skills.
• Completion of advanced property training required.
• The capabilities, skills and knowledge required is normally acquired through Bachelors Degree or equivalent experience and at least 7 years of directly related experience.
• Ability to obtain proper licensing as required.

About Us

**This position may have in-office requirements depending on candidate location.**

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit:

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit:

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

Job Tags

For contractors, Local area,

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