The 700 Club Prayer Center
The Christian Broadcasting Network (CBN) is looking for an Interaction Analyst to be accountable for analysis of customer conversations/interactions utilizing an advanced speech analytics solution. Responsibilities include understanding the organization’s business objectives and goals, analyzing recorded audio and audio-based data sets for critical insights, patterns, and trends as well as communicating analysis and proposing solutions to the organization.
This role will collaborate with operations and staff management using data and speech analytics to interpret and drive effective execution of various department initiatives. This position will help determine how to improve call performance metrics, increase customer satisfaction with daily prayer and product interactions, and how to provide excellent execution of contact center programs. This will include phone interactions, email, social media, and others. Day-to-day responsibilities include: requirements gathering; definition, documentation, identification and creation of words and phrases that are used to drive business value utilizing the speech analytics solution; and, the creation of analytical reports designed to help the team achieve business goals.
Our Interaction Analyst is a highly disciplined self-starter with solid collaboration and communication skills who thrives on data, language, and technology. The ideal candidate will possess strong analytical skills, the ability to analyze root-cause, and a strong attention to detail.
The successful candidate will have the following qualifications:
CBN is a global nonprofit ministry demonstrating the love of God by sharing the Gospel through digital content, traditional media, and humanitarian aid. CBN offers a professional and rewarding work environment, competitive salary, and benefits package to include healthcare for full time positions. If you meet the listed qualifications and are in agreement with CBN’s mission and purpose, please click apply or visit our CBN Job Board at for application and benefit information.
We are unable to give full consideration to resumes without applications.
...who is willing to work in a fast-paced, high-energy work environment. We need team players with a positive attitude. The Automotive Detailer cleans vehicles inside and out, performs regular maintenance (non-mechanical services), moves vehicles, and performs other duties...
...Platforms: Mobile For which tasks (responsibilities)?~ Interface Design : Create an intuitive, visually appealingUI that aligns with... ...professional are we looking for?~ Experience : 4+years inUI/UXdesign, specifically within the mobile gaming industry....
...responsible for performing Ford Recalls and light duty vehicle service repairs remotely, at the guests preferred place of business. All... ...ability to learn.- Good communication skills including email, text, phone.- Customer service skills for face-to-face contact with...
...NY Note: This is an On-site Role. Job Description: ~60 months experience developing detailed management reports in Tableau 30 months experience developing detailed management reports in Power BI 60 months experience developing dynamic reports using a business...
An Art Teacher at The Goddard School is responsible for establishing and maintaining a safe, healthy and nurturing learning environment... ...skills* Building teamwork* Committing to continuing education.* Ensuring compliance with Goddards Quality Assurance Standards...