Job Description

At LimeSurvey we are on a mission building the world’s #1 survey platform emphasized on ease of use, stability and extensibility. We do this together with our fast-growing community and an international team of survey fanatics in and around Hamburg.

You can find LimeSurvey in over 140 countries and 80+ languages: in listed companies, NGOs, local governments, small businesses and at universities.

We need your help. If you are already familiar with LimeSurvey or would like to get to know it, and are keen to support us, we look forward to receiving your application.

Your tasks

• As Customer Care Student you are the contact person for all LimeSurvey customers and those who want to become one.
• You will answer enquiries via chat and e-mail.
• You provide information about our products and memberships.
• You process incoming tickets and support our customers throughout the entire customer life cycle.
• You collect customer feedback and help to optimise internal processes.
• You take care of our knowledge base and the LimeSurvey manual.

Profile

• You are enrolled at a university (full-time).
• You have a heart for our customers.
• You work independently and in an solution oriented manner.
• You speak good German and English.
• You are communicative and enjoy working in a team.
• ​Ideally, you already have some initial experience with LimeSurvey or surveys in general.

We offer

• Varied, interesting and challenging tasks
• Participation in a young, growing team
• Room for creativity and your own ideas
• In-depth LimeSurvey knowledge
• Individual training opportunities
• Long-term prospects
• Flexible working hours, also remote from home

LimeSurvey

The task ahead is varied, interesting and challenging. You will work in a startup environment. You will have the chance to work with a growing international team. There is plenty of room for creativity and your own ideas. We offer a dynamic working environment with flexible hours remote, from home, or in the office if you’re nearby at headquarters in Hamburg.

Be sure to mention the magic word IAMLIME when applying to show you read the job post completely. This is a beta feature to avoid spam applicants.

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