POSITION: Reservation/PBX Operator
WAGE: $16.50/HR.
POSITION SUMMARY : Answers and distributes all incoming calls for the entire property and provides assistance as required. Makes/Modifies reservations. Operates a multi-line telephone. Provides back up to the Hotel and Front Desk as required. Responsible for operations of telephone switchboard during assigned work shift and provides concierge services to guest to better enhance guest experience.
ESSENTIAL DUTIES: Specific areas of responsibility included, but not limited to:
QUALIFICATIONS:
Opportunities for Internships, Apprenticeships, and Coordinated Work Study programs may be available in lieu of formal education and work experience requirements for this position for enrolled members of the Yavapai-Apache Nation.
· Education: High School diploma, or Equivalent required.
· Knowledge, Skills, and Abilities:
o Basic computer knowledge, be familiar with Microsoft Office products.
o Type 30 WPM.
o Familiarity with Zingle, our guest communications system, preferred.
o Possess effective communication (verbal) skills.
o Able to effectively operate a multi-line telephone switchboard within 1 month of employment
o Able to multi-task assigned duties.
· BE at least 18 years of age.
· Able to demonstrate eligibility to work in the U.S.
· Participate and pass pre-employment drug screening and background investigation to obtain and maintain a valid Gaming License.
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