Macy’s
Job Overview
Our Asset Protection team uses advanced technology and analytics tools to reduce shortages and protect our company’s bottom line. The Visual Security Officer is an entry-level opportunity within Asset Protection with the primary responsibilities of communicating suspicious activity to Asset Protection detectives and management, maintaining a safe business environment, and providing strong customer service. The Visual Security Officer is primarily stationed at customer entrances and monitors customer traffic entering and exiting the store as a visual deterrent to theft.
What You Will Do
Greet customers when they enter the store or a department within a store
Use two-way communication devices to maintain contact with Asset Protection Detectives and Management
Remain stationed at high traffic entrances and high-shortage areas to deter theft and monitor suspicious activity
Maintain strict compliance with company policies regarding apprehensions, searches and evidence preservation
Handle proprietary, sensitive, and confidential information
Who You Are
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
A resourceful self-starter who can adapt quickly to changing priorities
Ability to communicate and share information with diverse groups of customers and peers
Enjoy working as part of a team, as well as independently
Must be able to (1) understand and communicate effectively with customers, co-workers, and supervisors, and (2) read and understand employment policies and safety rules/procedures in English
Obtain and maintain required licenses, trainings, and certifications
Skills You Will Need
Communication: Comfortable communicating with customers
Adaptability: Able to adapt quickly to changing priorities
Teamwork: Enjoy working as part of a team, as well as independently
Technology: Comfortable with two-way communication devices
Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
Essential Physical Requirements
Walking and standing for majority of your shift
Hearing, close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Occasional stooping, kneeling, crouching, and reaching above eye level
Lifting and moving items up to 30 pounds
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