Job Description

Center 1 (19052), United States of America, McLean, Virginia

Senior Associate, Associate Experience Communications

Sr. Associate, Associate Experience Communications

Are you a strong writer who can clearly communicate big ideas in just a few words? A natural reporter who follows leads to build a compelling story? Do you understand how to connect people to the deeper purpose in the work they do everyday through communications? If so, this role could be for you! 

About the Role

We’re seeking a natural storyteller and connector to join the U.S. Card Communications team who will be responsible for delivering engaging and inclusive U.S. Card-wide associate campaign initiatives during some of our most important moments that matter throughout the year. Through a multi-channel approach, you’ll inform and engage associates across the organization, helping them stay connected to our business priorities and feel engaged as part of our inclusive culture. You’ll develop U.S. Card-wide communications plans to support some of our most important narratives, partner closely with key stakeholders to uncover compelling story ideas, deeply understand our associates’ and leaders’ needs by being insights driven, drive change management strategies, produce engaging collateral for our internal communication channels, and more. 

To deliver these campaigns, you will partner closely with: 

• Our Creative & Design team to help elevate our stories and campaigns through digital and multimedia platforms, including a robust video program

• Our Executive Communicators to uncover and build out business segment stories that can be elevated into U.S. Card-wide news channels

• Numerous U.S. Card stakeholder teams including Chiefs of Staff, HR and others to better understand the communication needs of our associates so that you can curate the most appropriate content and stories for them 

You will have the opportunity to frequently see your work showcased to an internal audience of more than 20,000 associates while working side-by-side with smart, talented people who will challenge you to grow and excel. 

This role is hybrid meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting. Monday and Fridays are enterprise- wide virtual work days . Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.

Responsibilities

• Accountable for developing communications campaigns that deliver on US Card’s associate experience strategy for new and/or large-scale associate experience efforts (i.e./ Activate, Elevate, Geo Strategy, etc.) and cyclical campaigns (i.e./ Promotions, Associate Appreciation Week, Admin Day, etc.)

• Owns monthly development of newsletter targeting US Card people leaders, including the intake, drafting, review, approval, and distribution processes.

• Develop end-to-end channel plans, audience segmentation, messaging, production & measurement, including post-campaign data visualization of performance data, metrics and insights

• Develop EC level executive messaging in support of Associate Experience initiatives and campaigns

• Identify and elevate stories through deep partnerships with Associate Experience and Executive Communications

• Partner with Creative team to initiate creative requests, managing socialization and reviews, ensuring assets are executed on time 

• Proactively coordinate US Card’s editorial calendar with Associate Experience content, campaign planning and execution timelines

• Plan and lead the post-campaign retro conversations

Requirements

• Outstanding communication and presentation skills, both written and verbal

• Experience with project and/or process management

• Strong writing and story-telling skills with sound editorial judgment

• The ability to distill complex content into clear, concise and engaging communications

• Proficient at creating communication cascades within matrixed organizations

• Excellent influencing and negotiation skills

• Outstanding time management and organizational skills, with an ability to consistently execute multiple, and sometimes competing, activities and complex projects to high quality conclusion, on-time, and within budget

• A track record of consistently acting with urgency as needed

• Strong customer-orientation and proven track record of collaborative work relationships

Basic Qualifications

• High School Diploma, GED, or equivalent certification

• At least 2 years of experience as a communications specialist 

• At least 2 years of process or project management experience

Preferred Qualifications

• Bachelor’s degree or military experience

• BA in communications, marketing, English or journalism

• At least 3 years of experience as a communications specialist

• At least 1 year of experience in a customer-facing experience role or financial services

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Job Tags

Full time, Part time, Local area, Remote job, 2 days per week, 3 days per week, Monday to Friday,

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