Job Description

Department Summary


At UCLA Housing & Hospitality (H&H), you become part of UCLA's tradition of excellence by providing quality housing, dining, and hospitality services to student-residents, faculty, staff, and campus visitors. We believe there's more to a job than simply being employed. In addition to competitive salaries and comprehensive benefits and retirement plans, H&H team members enjoy significant opportunities for professional and personal growth in a supportive work environment. No matter what your role, you will join more than 2,600+ H&H team members who understand that our motto Hospitality First! means that a warm, gracious attitude makes a difference in the lives of the people we serve.

Position Summary

The Training and Organizational Development (TOD) Manager leads UCLA's Housing & Hospitality (H&H) employee development and learning initiatives. This role is responsible for conducting needs assessments, identifying training gaps, and implementing solutions that support the department's goals. The TOD Manager oversees centrally-coordinated training programs, including compliance training, guest service essentials, career development, mentoring, onboarding, leadership coaching, wellness events, and language/job skills development. Will design, deliver and evaluate customized training solutions for H&H 10 operational areas and 2700+ employees. Will provide strategic and operational support for workplace experience programs, ensuring alignment with H&H's Mission, Vision and Values. This role plays a pivotal role in fostering a culture of exceptional guest service, teamwork, and employee growth. This position directly supports H&H's Strategic Initiatives by enhancing employee experience's, strengthening leadership capabilities, and driving operational excellence.

Salary & Compensation


*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

• 3+ years demonstrated experience designing, implementing and delivering learning and development programs in a variety of modalities. (Required)

• 5+ years demonstrated experience designing, implementing and delivering learning and development programs in a variety of modalities. (Preferred)

• 3-5 years experience developing & implementing talent management strategies, employee recognition programs, and organizational development programs & best practices. (Required)

• 1-2 years instructional design experience (Required)

• 1-2 years hospitality or higher education industry experience (Preferred)

• Demonstrated experience designing and executing training programs or modules for adult learners (Required)

• Ability to plan and facilitate cross-functional working team meetings (Required)

• Ability to establish rapport and trust with individuals and groups and effectively encourage them regarding personal and professional skills development (Required)

• Ability to maintain confidentiality of sensitive information (Required)

• Ability to clearly convey ideas, directions, and problems to individuals, various groups, and committees through effective oral presentations (including through the use of PowerPOint), to provide information, explain procedures, and persuade others. (Required)

• Skill in writing grammatically correct business and meeting correspondence, such as memos, e-mails, letters, agendas, minutes, training proposals, training curriculum; skil in writing concise logical and analytical reports. (Required)

• Skill in motivating people to take effective action and to create a positive work environment. (Required)

• Ability to work as part of team and to collaborate successfully with colleagues. (Required)

• Skill in time management and managing multiple deadlines, Perform well under pressure. (Required)

• Ability to work independently with minimal amount of supervision, and to follow through and complete assignments in a timely fashion. (Required)

• Possess advanced proficiency and skill in Office 365 applications (Outlook, Forms, and PowerPoint). Possess high proficiency in using Excel and database software to create reports. (Required)

• Ability to work evenings and weekends on occasion. (Required)

Education, Licenses, Certifications & Personal Affiliations

• Bachelor's Degree in Business Administration, Organizational Effectiveness, or related field (Preferred)

• Coaching certification (Preferred)

• Crucial Conversations (Preferred)

• Fluent in speaking, writing and reading Spanish (Preferred)

Special Conditions for Employment

• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

• Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

• Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

• Ability to work weekends occasionally (Required)

Schedule


Mon-Fri 8:00-5:00pm - Some weekends on occasion

Union/Policy Covered


99-Policy Covered

Complete Position Description

About University of California Los Angeles

Why work at UCLA? Benefits:UCLA offers a comprehensive benefits package, including an average of three weeks' vacation per year; an average of 12 days per year sick leave; 13 paid holidays per year; health, dental and optical benefits; life insurance; disability insurance; the University of California Retirement Plan with 5 year vesting and various voluntary UC Savings Plans. There are also special programs and privileges available, such as accessibility to cultural and recreational programs, athletic events, and the University Credit Union. The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability, or protected veteran status.

Connections working at University of California Los Angeles

Job Tags

Holiday work, Weekend work, Afternoon shift,

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