Job Description
Vehicle Upgrade & Acquisition Specialist
Location: Port Orchard Ford – Kitsap County, WA
Job Type: Full-Time Hourly plus bonuses.
Join the Award-Winning Team at Port Orchard Ford
Port Orchard Ford, a three-time President's Club award-winning dealership, is seeking an outgoing, driven, and relationship-focused Vehicle Upgrade & Acquisition Specialist to join our growing team. This dynamic role blends customer engagement, vehicle sales upgrades, vehicle acquisition strategies, and FordPass integration to drive dealership growth.
At Port Orchard Ford, we focus on transparency, simplicity, and creating exceptional experiences for every customer, every time.
What You’ll Do
Vehicle Upgrades:
- Engage with service customers to discuss opportunities for upgrading to newer vehicles.
- Assess vehicle equity, service history, and financing options to present tailored upgrade solutions.
- Work with the sales team to create seamless transitions from service appointments to upgrade consultations.
Vehicle Acquisitions:
- Proactively identify and approach customers with vehicles in high demand for trade-in or purchase.
- Conduct on-the-spot vehicle appraisals for customers waiting in the service department.
- Use dealership tools to provide transparent and competitive offers for trade-ins or outright purchases.
- Contact previous customers or leads who may be interested in selling their vehicles.
Customer Engagement & Follow-Up:
- Build and maintain long-term relationships with customers to foster trust and repeat business.
- Follow up with customers post-service visits or after vehicle appraisals.
- Educate customers on the value of upgrading or selling their vehicles to the dealership.
FordPass Account Integration:
- Assist customers in setting up and activating their FordPass accounts.
- Ensure FordPass is properly integrated with their vehicles for maximum functionality and customer satisfaction.
- Educate customers on the benefits and features of FordPass, including remote start, vehicle health reports, and maintenance reminders.
Collaboration Across Teams:
- Partner with the service team to identify vehicle upgrade or acquisition opportunities.
- Work closely with the sales and finance teams to finalize deals efficiently.
- Collaborate with the marketing team to develop campaigns targeting service and acquisition customers.
Utilize Technology Effectively:
- Use dealership software and CRM tools to manage leads, track customer interactions, and follow up effectively.
- Stay updated on market trends, vehicle valuations, and incentive programs.
What We’re Looking For
- Outgoing Communicator: You’re naturally confident and comfortable talking to new people.
- Goal-Driven Mindset: You’re motivated by achieving and exceeding performance targets.
- Team Player: You collaborate effectively with sales, service, and finance teams.
- Relationship Builder: You create connections that lead to long-term customer loyalty.
- Tech-Savvy: You’re proficient with CRM tools and dealership software, and comfortable assisting with FordPass setup.
- Customer-Focused: You prioritize customer satisfaction in every interaction.
- Resilient Problem Solver: You handle challenges with a proactive, solution-oriented approach.
Why Choose Port Orchard Ford
- Award-Winning Dealership: Work with a three-time President's Club award-winning team recognized for excellence in customer service.
- Growth Opportunities: Clear paths for professional advancement in a supportive environment.
- Team Culture: Join a dealership that values collaboration, integrity, and accountability.
- Competitive Compensation: Base salary plus performance-based incentives.
- Comprehensive Benefits Package: Health, dental, and vision insurance, plus employee discounts on vehicles, parts, and services.
- Community-Focused: Be part of a dealership deeply involved in local events like our Reindeer 1K & Charity 5K Run and Holiday on the Bay.
Who We Are
Port Orchard Ford is more than just a dealership—we’re a trusted community partner. We’re committed to creating an experience built on trust, transparency, and top-notch customer care, and we’re looking for someone who shares these values.
Take the Next Step in Your Career
If you’re excited about building relationships, driving sales growth, sourcing valuable vehicle inventory, and helping customers get the most out of their FordPass experience, we’d love to hear from you.
Call Us: 360-876-3000
Apply Online:
Port Orchard Ford is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all team members.
Job Tags
Hourly pay, Holiday work, Full time, Local area, Remote job,