Agent - call center experience / hr Job at RemX Specialty Staffing, Houston, TX

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  • RemX Specialty Staffing
  • Houston, TX

Job Description

Description

For immediate consideration please send resume to viviana.meza@remx.com (title: outreach remote Houston )

A leading health technology company is looking for remote agents for an outbound call center

  • Start Date: 9/9
  • Location: Remote, need to live in Houston, Texas
  • Equipment: will be shipped directly to candidate’s homes
  • Pay: $16.00/hour
  • Type of job: Temp to hire
  • training: 8 days 8:00am – 4:30pm CST
  • Hours after training: 8:00am – 4:30pm CST (30 min lunch)


Duties

  • Agents will be on the phones all day making and receiving calls to/from providers office to obtain patient charts for insurance companies.
  • Requires associates to meet specific KPI’s (key performance indicators) hourly
  • All of their monitors can be mirrored and monitored. 100% of their work is monitored by a work force management team so everything can be seen live.


Requirements

  • 6 months to 1 yr of call center experience, data entry with multi-tasking
  • Candidates will be expected to meet hourly and daily KPI goals and should be prepared for these expectations prior to starting.
  • Must be FT present at work and free of distractions such as TV, music, pets, cell phones, other people in the home, etc
  • Ensure you are in a private area. Screens/Monitors can only be visible to you due to confidential information on screens. All calls are recorded for quality purposes
  • Must have workstation that has enough room for two monitors, a laptop or desktop, and all other equipment with ethernet cable connected at all times.
  • You are only permitted to work from your home address provided at the time you were hired. You must be logged in using work equipment only.
  • Zero time can be missed within first 90 days.
  • internet speed of 25 mbps download/10 mbps upload
  • Assessments: Typing 20 wpm (2 attempts) & Computer assessment (75% or higher | 1 attempt)
  • They must be comfortable being on camera if the supervisor requires it.


Dress code: Although they are remote, they will be required to be on camera for daily team huddle meetings

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Job Tags

Hourly pay, Full time, Temporary work, Remote job,

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