Job Description

About Vibes & Verbs:

Welcome to Vibes & Verbs, where words come alive and stories take flight. We are a dynamic copywriting company passionate about crafting compelling content that resonates with audiences and drives results for businesses worldwide.

Vibes & Verbs, a dynamic copywriting company based in Columbus, OH, is seeking a friendly and detail-oriented Call Center Representative to join our team. As a Call Center Representative, you will be the voice of our company, providing exceptional customer service and support to our clients and customers over the phone.

Responsibilities:

• Answer incoming calls and respond to customer inquiries promptly and professionally.
• Provide information about Vibes & Verbs’ services, pricing, and promotions to potential and existing clients.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain accurate and detailed records of customer interactions and transactions in the customer relationship management (CRM) system.
• Assist with scheduling appointments, managing client accounts, and processing orders.
• Follow up on customer inquiries that were not immediately resolved and ensure they are addressed promptly.
• Collaborate with other departments to resolve complex customer issues and provide a seamless customer experience.

Qualifications:

• High school diploma or equivalent; a bachelor’s degree in a related field is a plus.
• Excellent verbal and written communication skills, with a professional and courteous phone manner.
• Strong problem-solving skills and the ability to think quickly on your feet.
• Proficiency in using computers and familiarity with CRM software and Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational skills and attention to detail.

Benefits:

• Competitive salary
• Opportunities for professional development and growth
• Collaborative and supportive work environment
• Health benefits package
• Paid time off and holidays

Join Vibes & Verbs and play a crucial role in delivering outstanding customer service to our clients and customers. If you are passionate about helping others and thrive in a call center environment, we’d love to hear from you. Apply now to explore exciting opportunities with us!

If you are a self-motivated and customer-oriented individual with a positive attitude, we want to hear from you! Join our team at Vibes And Verbs and be a part of an exciting and growing company. Apply now!

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