Job Description

Overview of the Role

The Change and Release Analyst is responsible for analysing and coordinating all changes planned for the staging and production environments. Plans, documents, and communicates clearly with all stakeholders (internal and external) and serves as the primary contact during the planned release process or implementation of changes.

What you’ll do: 

• Follow and be an advocate for all agreed change and release procedures for the organisation.

• Be involved and contribute to change and release process discussions and suggest ways of improvements.

• Working with squads to gather and understand details regarding changes being requested so to prepare release documentation or information of each respective change and share with relevant stakeholders.

• Analyse all changes requested, review risk and impact assess all information provided for each individual change, highlighting any possible impact to the players. Ensure stage gate criteria information is followed through and UAT signoff is provided where applicable, to ultimately provide approval for the change.

• Manage and coordinate all release activities from initiation through to closure. Release information communication is sent in a professional and timely manner, both to internal and external stakeholders.

• Ensure that all the required parties or resources are available for the change / deployment and are aware of what is expected from them.

• Be available throughout the planned deployments, lead the tasks to be performed by each stakeholder and communicate status effectively. Take decisions responsibly in a manner to avoid possible disruptions.

• Continuously strive to highlight risks and to ensure downtimes are kept to a minimum.

• Ensure collaboration with all stakeholders is always at optimum levels.

• Follow up any failed changes with a detailed Post Change Review (PCR) document and outline lessons learned and follow up actions.

• Ensure any follow up action agreed in PCR is tackled and is applied in following change processes / implementations.

• Produce change and release information for reporting as and when required.

• Actively participate in Acceptance into Service tasks and other related duties as required.

• Attend and contribute to daily stand-ups and other meetings where appropriate.

What you’ll bring: 

• Previous experience in projects coordination / planning and IT related tasks.

• Understanding of ITIL Service Management applied in an Agile model.

• Knowledge of Atlassian tools (Confluence & Jira).

Personal Attributes:  

Highly developed leadership skills; 

Highly developed presentation skills; 

Analytical mindset with strong reasoning skills; 

Excellent comprehension skills; 

Sharp mind, fast thinker; 

Strong Organizational and time management skills; 

Strong negotiation skills; 

Strong Problem-solving skills; 

Excellent verbal and written communication skills; 

Advanced level of English language.

Available for occasional travelling.

About Singular  

Singular is an international iGaming software provider headquartered in Malta, with offices in North Macedonia and Georgia. We provide our platform solutions to some of the most innovative and well-known brands in the sports betting and gaming industry. 

As of 2021, we're part of Flutter International, the world’s leading online sports betting and iGaming operator. Together, we create the future of entertainment – and you can join us too. 

Why choose us  

At Singular, people have access to vast opportunities for career growth and self-development. Our employee benefits package goes far beyond offering the minimum: We support our people in becoming their best version at work and beyond - and our benefits reflect that commitment. 

These are some of the benefits included in our employee package: 

Generous annual leave 

Work from home, hybrid, or in the office 

Private health insurance 

Paid sick leave 

Paid maternity & paternity leave 

Family reward of €1000 

Performance & referral bonuses 

Loyalty award 

Equal opportunities  

As a brand of Flutter International, we are committed to creating an inclusive environment where our people can be their authentic selves and thrive. We embrace and celebrate diversity, respecting all our uniqueness and differences. 

We welcome you to let us know whether you have any accessibility needs. All you need to do is email us at   jobs@singular.uk . Your journey with us is focused on ensuring you have what you need to be your best self. 

Learn more about the works we are doing on Inclusion and belonging here:   https://careers.flutterinternational.com/working-at-flutter-international/diversity-equity-inclusion/  

The Group   

Singular is a proud member of the Flutter Entertainment family, a global leader in sports betting, iGaming, and entertainment. We're not just another company; we're listed on both the prestigious FTSE 100 index on the London Stock Exchange and the New York Stock Exchange (NYSE). 

What sets us apart is our world class brands, cutting-edge products, and our international division includes our operations in over 100 global markets and offers sports betting, casino, poker, rummy and lottery, mainly online. 

What truly defines us is our commitment to ensuring that the excitement of gaming and entertainment is experienced in a responsible and sustainable way. Our remarkable team of over 8,000 colleagues drives this vision, spread across 28 offices worldwide 

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