Job Description

Services Tech- W2

**Overtime is mandatory during high volume business periods.**

Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions to achieve extraordinary results.

Join our team at Insight as a Services Technician in a fast-paced Light Industrial/Warehouse environment. As a key member of our team, you will be responsible for performing configuration, modification, repair, testing, and servicing on a variety of IT devices, ensuring the highest quality standards are met. Overtime may be required during high-volume business periods to support our operations and client needs.

Key Requirements

• Configuration of hardware including desktops, laptops, mobile devices, and servers.
• Deployment of images and customization of software based on work instructions.
• Troubleshooting and identifying system hardware problems.
• Quality control inspections and reporting.
• Time management for efficient resource utilization.
• Proficiency in SAP and Excel software for order processing.
• Maintenance and protection of Insight assets and property.
• Professional representation of Insight and effective communication with associates and clients.
• Documentation completion for accurate billing and warranty tracking.
• Efficient space utilization in the lab.
• Ability to use a pallet jack for moving equipment.

What you’ll need to succeed

• Bachelor's degree or 2 years of related experience in IT services
• Experience with PC’s, messaging, server software applications, and basic scripting
• Extensive knowledge of Windows operating systems, imaging software, and hardware troubleshooting
• A+ certification and vendor hardware certification
• Bench and on-site service technical experience
• High level of technical proficiency with IT equipment
• Knowledge of major desktop operating systems and assembly/re-assembly of devices
• Strong troubleshooting skills and ability to stay current with technology trends
• Data entry accuracy and multitasking abilities
• Effective communication and customer service skills
• Familiarity with warehouse and safety procedures

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here .

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Hanover Park || Illinois (US-IL) || United States (US) || Distribution Center || None || US - Hanover Park, IL ||

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