Job Description

Overview: The primary responsibility is to provide leadership, direction, and supervision of staff in the daily operations of the Spa, including, but not limited to, massage, estheticians, retail, spa reception, spa reservations, and fitness. The Spa Manager is to oversee the scheduling and handling of all guests’ requests, assist in budgeting process with Director of Guest Services, revenue maximization and expense control, payroll and scheduling as well as product inventory and ordering. This employee must display effective listening and communication skills, initiative, ability to work independently and in teams, and lead by example. The employee must be able to exercise good judgment and discretion, display effective problem-solving skills, and provide excellent customer service. Additionally, the employee must have the ability to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow through. Essential Functions of the Job:

• Regular attendance and reporting to work on time, ready to begin your shift is an essential function of employment (being tardy places an unfair burden on the team)
• Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs
• Communicating effectively, both verbally and in writing (i.e., use appropriate language, display proper tone, attitude and body language when communicating)
• Ability to understand and follow instructions as directed by supervisor/manager
• Working Safely is a condition of employment. All employees must follow the safety policies
• Performing the job duties as described. Reasonable accommodations will be considered in accommodating eligible employees. If you believe you need an accommodation, please speak with your supervisor, General Manager, or Human Resources.

Job Duties and Responsibilities:

• Oversee and ensure the smooth, safe, and efficient daily operations and delivery of spa services and products
• Ensure cleanliness of all areas; maintain stock and ensure linen control
• Maintain knowledge of Spa services and products, hours of operation and scheduled daily group activities in order to coordinate services and promotions and guest out-reach
• Manage booking appointments
• Work cohesively with all Spa areas & co-workers as part of a team, schedule various services and daily activities for individuals and large groups and manager the experience
• Promote and speak about the Spa, its concepts, and services
• Manage purchasing and inventory for all spa services, professional and retail products
• Ensure that payroll standards are being met
• May plan and preside at regular departmental meetings; and will attend Operations/Hotel Management, Quality and Sales meetings to foster open lines of communication
• Assist in developing and planning spa treatments seasonally
• Assist ownership and management with concepts and ideas to keep the Spa at the Inn by the Sea ahead of its competition and in the cutting edge of the spa industry
• Assist General Manager, Director of Sales, and Director of Guest Services with the Spa Marketing plan
• Follow labels and MSDS instructions for proper techniques when mixing chemicals, disinfectants and solutions used in the work areas
• Monitor and ensure guest satisfaction and take appropriate corrective action if necessary

Manager Responsibilities & Expectations:

• Support the hotel in achieving high performance levels in service and profitability
• Hold self and others accountable for achieving results
• Support a culture that promotes high employee morale and performance
• Provide strong leadership, motivate staff to reflect a high level of enthusiasm and guest satisfaction
• Respond to guest/employee concerns or complaints in a timely and courteous manner; (ability to effectively problem solve)
• Effectively coach, motivate, lead, and resolve employee concerns by timely communicating on-going positive and constructive feedback
• Keep timely & accurate documentation via performance log, attendance record, and corrective action form. Must partner with GM/HR on all terminations.
• Schedule staffing and assignment of daily duties to meet hotel needs while effectively controlling payroll
• Interview, select, train, and orient employees per OHM’s process and procedures
• Set and adjust the rates of pay and status for direct reports (i.e., full-time, part-time, etc.)
• Ensure that payroll standards are being met (verify compliance with PTO and Holiday pay policy)
• Review daily Time & Attendance punches in payroll and maintain Attendance Spreadsheet (log), accurately reflecting reasons for occurrences
• Review and maintain timely and accurate “status” of employees for benefit plans (i.e., full-time, part-time, and terminations).
• Train team how to punch in, out and transfer departments (holds employees accountable)
• Aggressively manage workers’ compensation claims (partners with GM/HR as needed)
• Use meetings, memos, or bulletins to keep staff informed of hotel events, policies, etc.
• Attend and participate in Department Manager meetings to foster open lines of communication
• Participate in the annual budgeting process and effectively manage department expenses in line with the budget
• Assume managerial responsibilities for the hotel in the absence of the GM (must be knowledgeable of emergency procedures)

Skills Required Core Skills:

• Leadership – ability to effectively motivate, mentor, coach & counsel others to perform well (including appropriate documentation)
• Customer Service – deliver hospitable service that is attentive, friendly, efficient, and courteous; demonstrate patience, tact, and diplomacy
• People Skills – ability to collaborate, create rapport, and work effectively with others; earn and maintain trust and respect
• Communication Skills – ability to effectively listen & communicate professionally, both verbally and in writing
• Problem-Solving & Analytical Skills – ability to identify the issue, collect and analyze information to understand the problem and effectively resolve. Identify, recommend, and implement best practices
• Judgment & Discretion – appropriately handle confidential and sensitive information
• Organizational & Time Management Skills – ability to appropriately schedule time to meet job demands, multi-task, prioritize, follow through, and work efficiently with limited supervision
• Aptitude & Adaptability – ability to learn quickly and adapt to changing priorities and business needs
• Composure – ability to maintain composure and work under pressure, managing stress to meet business demands. (Calmly handle all customer and employee interactions & issues)
• Attention to Detail – ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks
• Computer skills/ Technical Aptitude – proficiency in computer technology, i.e., e-mail, MS Word, Excel, & other hotel related systems. Utilize technology to enhance organizational efficiency
• Training – ability to share knowledge and act as a resource in teaching others to perform tasks efficiently and safely

Technical Skills:

• High aptitude in working with numbers and able to efficiently use a calculator
• Purchasing and inventory management
• Budgetary skills

Experience / Education: A minimum of 2 years management/supervisory experience; hospitality experience or strong customer service experience preferred; appointment scheduling experience helpful; retail and sales experience preferred Benefits Olympia Hospitality’s comprehensive benefits package is designed to support our team members’ well-being and financial security.

• We offer health insurance, ensuring access to quality medical care when needed.
• Dental and vision insurance are provided to promote overall health and wellness.
• Our 401K program includes a matching component, empowering employees to save for retirement with added company support.
• Flexible Spending Accounts (FSAs) for medical expenses and childcare expenses offer tax-advantaged savings options.
• Additionally, team members enjoy seven paid holidays throughout the year, providing well-deserved time off to recharge and spend with loved ones.
• Our paid time off benefit provides flexibility to take time off for vacation, personal needs, or illness while still receiving their regular pay.
• Team members can also take advantage of travel discounts at our portfolio of hotels.
• Additional benefits may be available based on the individual hotel that is hiring.

Additional Information: In order to apply for this position, you must be legally authorized to work in the United States. Upon hire you must complete the I-9 form no later than your first day of employment. A background check will be conducted as a condition of employment. We expect our employees to approach their work with passion, enthusiasm, and attention to customer satisfaction. We also expect our employees to champion, embrace and live the company values: Fun, Accountability, Concern for Others, Continuous Improvement, and Trust. Our values are at the center of everything we do. We use them as guides to make decisions and chart our course on a daily basis.

Job Tags

Holiday work, Full time, Part time, Flexible hours, Shift work, Night shift,

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