Job Description

LED Technician - Live Events / Music Industry

Note: If you are an experienced LED Technician who would like to further your career by working for a relatively new yet thriving production services company, and within a dynamic, talented and team-oriented lighting department, this position could be for you. Please apply!

Summary:

Gateway Studio and Production Services offers turnkey production service solutions for the live music, touring and event industries. The LED Technician Level 3 plays a vital role in the production process of the video department. The LED Technician 3 is responsible for the preparation of LED instruments necessary for the making of live performance productions. This position reports to the Video Director

ESSENTIAL FUNCTIONS:

1. LED Equipment:

• Prepare in shop the set-up of LED equipment, including hanging LED panels, laying and connecting power cables.
• Maintain equipment readiness and equipment inventory.
• Load LED equipment manually into carts or containers.
• Transfer equipment to its destination point for loading or unloading.

2. Equipment Prep and Testing:

• Visually inspect products for damage.
• Repair damaged LED video tiles, test, firmware & software updates & maintenance, and troubleshoot LED video parts and components, including hand soldering pixels on LED tiles
• Generate reports detailing service work performed and comply with processes to maintain and accurate physical spare parts inventory onsite.
• Collaborate with other technicians, and manufacturers to resolve problems.
• Conduct complex repetitive testing and troubleshooting.
• Manage technical resources including parts and materials necessary for repair, inspection, preparation, and maintenance of equipment.
• Coordinate with the department head to ensure prompt execution of RMA shipment and returns management.

3. Communication:

• Communicate with Director of Video and co-workers as needed throughout projects to ensure customer satisfaction.
• Assist all departments as needed.

4. Safety:

• Ensure workplace safety and efficiency.
• Follow proper safety protocol at all times.
• Wear proper PPE at all times, based on the scope of work.

Safety Ensure workplace safety and efficiency:

• Follow proper safety protocol at all times.
• Wear proper PPE at all times, based on the scope of work.

Attendance:

• Attendance is an essential requirement for this position.

Any and all other duties:

• To be determined by supervisor on a permanent or as assigned by project basis supervisor.

PREFERRED QUALIFICATIONS:

Education/Certificates:

• High school diploma or GED certificate required.
• BS degree in related field preferred.

Experience:

• Minimum 5 years’ experience in electronics troubleshooting, soldering and repair.
• Experience working in the live events industry preferred. 
• Working knowledge of video & LED equipment.
• Demonstrated problem-solving ability and collaboration skills.

Skills/Abilities:

• Ability to work under a variety of indoor and outdoor conditions.
• Ability to test and troubleshoot electronic equipment.
• Ability to work with power cables and electrical power systems.
• Comfortable in a fast-paced environment.
• Trustworthy - Ability to maintain regular and punctual attendance.

PHYSICAL REQUIREMENTS:

• Ability to work at a consistent pace throughout the shift.
• Due to the complexity and weight of the equipment, adequate stamina and physical strength is necessary to perform duties of job.
• Work with power cables and power distribution in common live event environments.
• Work under any prevailing terrain and weather conditions and be appropriately dressed to do so, regardless of cold, heat, humidity, or wet weather conditions.

Strength:

• Frequent manual lifting, up to 50 lbs., depending on equipment available (50-80% of shift).
• Frequent pushing and pulling up to 50 lbs., depending on equipment available (50-80% of shift).

Manual Dexterity:

• Sufficient manual dexterity to perform activities required under essential functions.
• Frequent light grasping and fine motor tasks (65-85% of shift).

Coordination:

• Ability to perform gross body coordination and hand-eye coordination tasks without instability.
• Work on a variety of uneven surfaces installing power cables and lights.

Mobility:

• Ability to sit, stand, bend, squat, lift, crawl, twist and move frequently during working hours.
• Frequent standing (65-85%).
• Occasional stair climbing and descending (30% of shift).

Visual:

• Must be able to see or use prosthetics that will enable the senses to function adequately to assure that the essential functions of this position can be fully met.

Hearing:

• Must be able to hear or use prosthetics that will enable the senses to function adequately to assure that the essential functions of this position can be fully met.

Speech:

• Must be able to speak and write the English language in an understandable manner.

GATEWAY CORE VALUES AND COMPETENCIES:

• To be an exemplar, purpose-built company designed with passion for the pursuit of excellence.

Gateway Purpose:

• Gateway provides our clients an exceptional working environment and customer service culture through the finest production support services and facilities in the world.

Gateway Values:

• G - Gracious: Treating others with respect, lending a hand whenever needed and saying thank you.
• A - Attentive: Operating with a sense of urgency, attention to detail and professionalism.
• T - Teamwork: Drawing upon the individual strengths of each other to work together toward a common vision.
• E - Ethical: Demonstrating honesty, integrity, trustworthiness and to have the character and courage to do what’s right - “Every Day in Every Way”.
• W - Work/Life Balance: Creating a culture where employee’s success is as important as our customers and our partners. At GSPS, success is the not the result of the amount but rather the quality of time we put into work.
• A - Accountable: Taking ownership of our actions and team performance while also admitting that sometimes we don’t have all the answers and need help from others.
• Y - Yes-minded: Exploring ways to be innovative, overcoming roadblocks and creating an environment of yes.

Client/Customer Focused:

• Does whatever is necessary to meet the needs of the client.

Communicates Openly:

• Communicates with clients, co-workers and vendors in an appropriate and effective manner.

Self-Development:

• Seeks out and pursues development opportunities for personal or professional growth (e.g., interpersonal skills, technical skills).

Department Teamwork:

• Demonstrates support for co-workers and team by offering assistance to others and taking responsibility for work that needs to be done.

Training Compliance:

• Timely and successful completion of ongoing training and education.

Attendance and Scheduling:

• Supports the team by demonstrating flexibility and reliability in availability and by complying with time and attendance policies and procedures.

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